We accept only PayPal!!
Payment required within 7 business days.
We will ship the item(s) after received completed payment within same day
Return Policies
If you are not satisfied with your product or our services You may return goods purchased from us for a refund or an exchange within 30 days or 14 days upon receipt.
All product returns require a return authorization number (RMA). A RMA number must be issued before sending us the return. Please email/eBay message us to accquire a RMA #
Refunds & Exchanges
Refunds will be proccessed within 5-10 days after receipt of the return. we will only refund for the item not the shipping charge. If you purchased an item that you wish to be replaced or if you are not satisfied with your item please contact us before and please note a reshipping fee may apply.
Defective Item / Damaged Items
An item that was discovered to be defective upon receipt can be replaced with the same product only.
All packages are been checked before they ship out from our warehouse ,if your package has been damaged in transit please contact us and inform us about the issue.
Return Shipping
Please note that the buyer is reponsilbile for the return shipping costs
All returns must be in original condition which were they received , and must include the original manufactorer box and factory packaging and all manuals.
Return will not be process if any of these conditions are not met. Please send the return to us within the same packaging as received (please do not use the retail box as a shipping box)
Exceptions
We will be glad to accept the returns within 30 days or 14 days upon receipt unless stated otherways in the listing , please double check under the Shipping & Payments tab inside the listing for specific return policy
Thank you for visting our store.
Please don't hesitate to contact us with any questions you have about a product, pricing or policies. We take joy in helping the people get the gear they want and need at a great price!
We are here for our customers and will gladly answer any question you may have.
There are several methods to contact us through eBay, below are a few convenient options.
Send us a message throught the eBay messaging system
***Do NOT OPEN THE CASE***! THEN WE WILL GUARANTEE you.
Tokyo Japanese Outlet
Customer Service:
Monday to Friday 24Hrs. |