All payments are required to be processed via. PayPal, we do not accept any other forms of payment.

We are a VAT registered company, therefore VAT is included in the invoiced price.

If you wish to cancel your order please contact us through eBay message or by email to info@ixen.co.uk. If the item has not already been despatched we will cancel the order and refund you accordingly.

We ship worldwide from our stock within the UK. All orders received before 3pm (15.00) UK time will be shipped the same day - Monday to Friday. Orders received after 3pm on Friday and over the weekend will be shipped on the following Monday.

Small items will be shipped same day via Royal Mail 1st Class or 2nd Class as detailed in the listing.  If the value of the order is under £15 we will not use a tracked service. If you require a tracked service please select the option at the time of ordering.

Larger items will be shipped same day either by Courier or Royal Mail as detailed in the listing.

If you are unhappy with our service please contact us before leaving Negative Feedback. We will always do what we can assist.

We pride ourselves on our excellent customer service! If you are unhappy with anything at all pertaining to your order please contact us and we will do whatever we can to assist.

Our office hours are Monday to Friday 9am to 5pm. 

We are not open Weekends or Bank Holidays, however we will always keep an eye on messages received and reply to all urgent matters asap.

Email: info@ixen.co.uk

Tel: 020 8133 5223 (from within UK)

+44 20 8133 5223 (from outside of UK)

Address:

iXEN, 1 Tower Close, North Weald, Epping, Essex, CM16 6HA, United Kingdom

We offer a full 30 day money back guarantee for all orders!

If you have a problem with your item please, before leaving negative feedback, message us through eBay. We will always do whatever we can to assist you.

If you do not want to keep the item that you have received, please send the item back to us for a full refund of the cost of goods. The buyer will be responsible for all return postage costs. We will not refund any postage fee's paid.

If the item has arrived with you damaged or faulty, please notify us within 14 days. We will refund you for your item in full and reimburse you for any return postage fee's upon receipt of the faulty item. 

If you are based outside of the UK, we will only reimburse postage costs equivalent to those within the UK.

Please send goods to:

iXEN, 1 Tower Close, North Weald, Epping, Essex CM16 6HA, United Kingdom

Please place a note inside with your EBAY User ID. Failure to do so may result in a delay in processing your refund.