At Second-Hand Phones.Com we individually Grade all our handsets - This handset has been classified as Grade C. For the age of the model, this handset is in typical cosmetic condition with up to heavy signs of wear and tear and certainly nothing which would affect the functionality of the handset. There will be scratches, scuffs, chips and cracks (no cracks on the screen) but generally these can be hidden with a screen protector and a case. This is our best-selling grade and best value for money. You can rest assured that the handset is in excellent working order.