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Feedback and Star Ratings

Your satisfaction is very important to us

 if you are in any way not entirely satisfied,

 it is essential that you contact us 

so that we can sort out any issues.

Feedback:

Please contact us before leaving Neutral or Negative feedback 

as we can always sort out issues to your full satisfaction, thank you.  We understand that everyone has different expectations and perceptions, and we want you to be completely happy with your purchase.

If you have received your purchase and you are happy with it, please leave us Positive Feedback.  This lets us know that all is well and allows us to archive our records.

Star Ratings:

Please contact us before leaving anything less than 5 Stars so that we can sort it out for you - quite simply, anything between 1 and 4 is as detrimental to a business seller as leaving them a Negative.  If you do not want to leave 5 Stars and do not want to contact us, then please do not leave any Stars at all, as they are not compulsory.

Item As Described:  We do our best to describe our items, which includes sizes, dimensions and materials etc, as well as a visual description. We also include additional photos where possible.  If you do not think that our description deserves a 5 Star Rating, please let us know how we could improve it before leaving your feedback. 

Communication:  When you purchase an item you will receive several emails from us including a purchase confirmation, a payment confirmation and a dispatch confirmation.  We also do our best to answer your messages within 24 hours (exclude weekends).  If all this communication is not enough, please let us know what further emails you would like us to send.  If you haven't received these emails, please check your SPAM folder.

Dispatch Time:  We always dispatch orders the very same day if payment is received before 3pm, those after this time are dispatched the next business day.  We pride ourselves on our immediate dispatch because we know how important it is for you to receive your items fast.  It is becoming increasingly common for our Postal Services to take up to 3 days to delivery 1st Class mail and we cannot therefore, guarantee that they will deliver your item next day - unfortunately this is totally beyond our control.  You will know when we dispatch your order because we will have sent you an email.

Please give us a chance - leaving feedback is

 not a way to communicate.

Please remember, we are a family run

 business and this is our personal livelihood

 - we are real people - we are not just a

 username