SHIPPING
I am happy to ship worldwide, and always combine shipping costs on items that end on the same day. I do NOT hold over payment of items from one week to the next - all items must be paid for within 3 days of auction end.
Parcels will be sent by tracked shipping ONLY. Parcels to UK will be sent by Special Next day Delivery, Signed For, or ParcelForce 48 for heavier items. For international destinations, parcels weighing under 2kg will be sent by Royal Mail International Tracked and Signed For, and those that weigh over 2kg. will be sent by Global Priority. Apologies for the higher costs, but this gives both buyer and seller peace of mind, and is now eBay policy.
My items are carefully packed so they reach you safely, and I charge a small fee for packaging materials – this is included in the shipping cost.
I aim to dispatch parcels to my customers within 48 hours of receiving payment.
Please don’t hesitate to contact me if you have any questions!
RETURNS POLICY
Returns are accepted within 14 days, but ONLY if the item has been seriously mis-described, which I try very hard not to do! BUYER pays for return TRACKED shipping. Please note that as I sell unique, antique textiles and ephemera, any item you return MUST be well packed and received in exactly the same condition as sent. NB - returns from international buyers outside the EU please note that any UK customs duty that I incur in order to retrieve a returned international parcel will be deducted from the refund amount.
If a returned item is found to have been worn, laundered, repaired or damaged in any way, thereby compromising its value, I will only make a partial refund according to the condition. Once I have received the item in return, and have verified its condition, I will refund your original payment and original shipping costs within 3 working days.
SERVICE
I always try to offer my customers excellent service. As I am a one-woman business, I am often away seeking out interesting antique and unique items to offer you. Because of this, I am unable to offer a seamless “Amazon-like” service, with dispatch of parcels within 24 hours, and free domestic shipping. I will nevertheless strive to offer you a professional and friendly buying experience.
Please do contact me if you have any questions - I am always happy to help.