DELIVERY INFO

PAYMENT POLICY

PayPal is our preferred payment method as it offers a quick way to pay for your goods, ensuring that you have FULL buyer protection up to £500 and enabling us to send out your goods swiftly so that you receive them as quickly as possible.
If you do not wish to use PayPal we can accept personal cheques & postal orders but the item will not be dispatched until the cheque has cleared.

Items will only be shipped to the address shown on the PayPal account or when paying by cheque, the address shown on the Ebay account.

When collecting from store, payment has to be made by cash at the time of collection.

(Please remember to bring your item number to help us to find your item quicker)

If you have any further questions regarding payment or shipping please contact us before making your purchase.

All prices are including VAT at 20%

The buyer is responsible for reading the full item description including the instructions & payment methods.

If no payment is received within 14 days an unpaid item dispute will be opened.

If no response is made to this an unpaid strike will be issued against the buyer.

When choosing to buy from us please be assured that we will make every effort to ensure that your item arrives in good time & in perfect condition.

If you are unsure in any way, please contact us before you make your purchase.

Call us today for information on our price match policy

RETURNS INFO

All items must be returned at the buyers own cost and with a traceable means of postage to avoid dispute on any lost post.

Please remember to include your eBay user ID, name and address. The returned goods (except faulty items) must be in same condition as they were received. There will be a repacking fee if boxes are returned damaged.

Faulty goods should be returned immediately including letter explaining the fault, your name and address, eBay user ID, and the date purchased.

If the item is under warranty a replacement will be issued upon the item's safe return to our premises. Items purchased 30 days or older, we will be unable to refund/cancel the transaction.

If no fault is found the item will be return to the customer's address originally provided. Items must be returned before the replacement is sent.

Tents: All Tent measurements are in metric measurements clearly displayed on all tent listings. If you require imperial measurements please feel free to ask before purchase. Once the tent has been taken out of its box we will be unable to accept any returns on tents unless damaged during transit.

Filters: 14 day returns accepted providing filter remains in filter bag with all packaging including any boxes, additional accessories such as filter sleeves and polystyrene packing.

Liquids: 14 day returns accepted providing any seals are unbroken and bottle contains all contents.

We can also provide an item collection service but this will be at additional cost and must be paid for before the collection takes place.

Please contact us via the eBay messaging system for a quote and to arrange a collection.

In the unlikely event that you should have any issues with your order please do not hesitate to get in touch with us. We are more than happy to help you.

Terms and Conditions

1. All sales are subject to the following trading terms- these terms and conditions do not affect the consumer's statutory rights.
2. In regards to business to business sales and usage we do not offer any warranty.
3. We guarantee that the goods that we supply will be to the correct specification as advertised, however we are unable to guarantee precise compatibility or suitability. It is the responsibility of the customer to check this prior to ordering. We try to insure that all information provided is as accurate as possible.
4. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted by us. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us Root2success, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation which you will get by email.
5. We warrantee and represent that the goods are as described in the listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use.
6. All prices are quoted in £ sterling.
7. Payment terms are cash, PayPal, credit/debit cards and cheque (subject to guarantee or clearance)
8. Title of the goods remains with Root2success until payment is made in full.
9. Delivery prices are quoted for mainland UK only – Certain areas of the highlands, Northern Scotland, Ireland and the Channel Islands may attract a surcharge. For delivery other than mainland UK please contact us for a quote. sales@root2success.co.uk
10. We will give you an estimated date of dispatch for your order. If these dates cannot be met for any reason we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times we cannot be held liable for any losses or costs incurred as a result of a failure to meet estimated delivery dates and times.
11. Please check for any shortages or damages to your delivery and if possible advise us within 48 hours of the delivery. Provided that this notice is given we will arrange to collect, replace, and repair or refund the goods free of charge.
12. All goods are offered subject to stocks and availability. If for any reason they are no longer available we will try to offer an alternative, otherwise we reserve the right to cancel the contract and offer a refund.
13. Important - Distance Selling Regulations
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract within 14 working days - starting from the day after you take delivery of the goods (a "Cooling off" Period). You have the right to cancel for any reason without penalty.
If you wish to cancel a contract please write, and e-mail us stating your details invoice number and cancellation instructions.
14. You have a legal "duty of care" to take good care of the goods. You must return the goods to us at your expense to our address if the goods are no longer required or if you have changed your mind. If the Product is not faulty or damaged on delivery, and you cancel the order within 14 working days of receipt, in the same condition in which you received them. You have a legal obligation to take reasonable care of the goods while they are in your possession and if you fail to comply with this obligation, you will be liable for a claim of compensation being made against you.
15. If it is more convenient we can arrange collection by our couriers, please see our Delivery and Returns section for the associated prices.

Welcome to Root 2 Success, we are the largest hydroponic retailer based in Cardiff, Newport & Pontypridd.

We sell the latest in hydroponics: from tents & grow systems to lights & nutrients.

We have many years experience in the industry & a wealth of knowledge about our products and prices.

We have hand picked our products based on what we know will give you the best results at a price you can afford.

We are always looking for new products & technology so you can rest assured that you'll be buying the latest & best products, whatever your budget.

Please feel free to contact us on 02920 229 895 and 07849049142 to hear about our best offers and for any advice.

Cardiff:

Unit 13 Freemans Parc

Penarth Road

Cardiff CF11 8EQ

Newport:

Unit 16a Newport Business Centre

Corporation Road

Newport NP19 4RF

Pontypridd:

Unit 16 Albion Industrial Estate

Cilfynydd

Rhonnda Cynon Taff CF37 4NX