• Our preferred method of payment is PayPal, the safest and easiest way to pay for goods on eBay!
• All of our listings offer reduced postage / shipping for multiple items. Take advantage and see our eBay shop for anything else you might be interested in!
• To get this, please pay for all items with one payment. If you pay seperately you will be charged postage per transaction. This extra cost will include additional non-refundable eBay and PayPal fees which we do not account for in our discounts.
• We only accept credit cards, and cheques in GBP - but PayPal will work with most currencies.
• If you "commit to buy" accidentally, please get in contact with us and we'll happily cancel the item. This also applies if you have paid, so long as we have not dispatched it.
• If you have any problem with your purchase, especially postage discounts, try use ebay.co.uk with a standard web browser (i.e. not the mobile site / app) or contact eBay customer support.

• We aim to dispatch your order within one business day of receiving payment. Orders paid for before noon on a business day (Mon-Fri) are normally dispatched same day. We are based in the UK so do not dispatch on UK national holidays.
• We will normally send your order using the service you have selected, however we may upgrade or modify the service, including to one that requires a signature.
• If you make multiple seperate orders we will normally send them in one package. Occasionally, we may split your order into seperately packages.
• Royal Mail and the international postal services are normally impressively quick, however sometimes it can take significantly longer for an order to arrive. The reasons for any delay is not often obvious, but it remains extremely rare for the postal services to lose something. If you are at all concerned please contact us.
• We will only provide a tracking code where you have selected a tracked service (or where we have decided to upgrade your postal service at our cost). The postal services charge significantly more to send tracked packages and we decide it is best to give you the option as to whether to pay more for a tracking code.
• We'll use recycled card or boxes wherever possible to keep our charges down whilst still protecting your order in transit.
• Please see our Shipping & Returns page for more information.

• Orders are normally sent using Royal Mail. They will pass your package on to your local postal service to complete the delivery.
• When sent outside of the EU, all packages will include a customs label which will mark the purchase price (excluding postage). We are not able to mark a different value, or mark it as a gift.
• Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
• Royal Mail do not offer Royal Mail Tracked to all countries, in which case we may use the Royal Mail Signed service. This does include a tracking code, but may not track as frequently as Royal Mail Tracked.

• We want you to be delighted with your order, but we do realise that may not always be the case for a number of reasons – whether you’ve changed your mind, realised it’s not quite what you wanted, don’t love it now you see it, or in the rare event there is a fault.
• Whatever the reason, please contact us to let us know. Your delivery note will include details on how to contact us, or you can contact us through eBay messages.
• Please don't return anything until you have contacted us - we can advise you of how best to resolve issues, particularly if there is a fault with the item.

We are a small family business based in Cheltenham in the UK selling yarn, knitting and craft accessories online. Since we started we have successfully sent tens of thousands of packages to over 100 countries worldwide.

• We aim to provide the best quality products worldwide, at reasonable prices, and with excellent customer service.
• If you purchase from us we will process your order promptly, provide advice where neccessary and deal with any issues professionally.
• All of our items are new, original, and sourced directly from the manufacturer or their official distributors.
• Many of our items are hand-made or hand-finished which means that they can vary from each other, and from images.
• If you are concerned or unsure, please contact us prior to purchase and we will do our best to advise you.

• You can contact us through eBay messages, via email at orders@woolstack.co.uk or by phone on +44 1242 300 280 (leave a message if we're not around when you call).
• It's normally best to email us or send us a message through eBay - even if urgent.