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SHIPPING RETURNS PAYMENT

We offer free and fast Standard Australia Post delivery on all purchases within Australia. All orders received by 3.30 PM AEST, Monday-Friday will be dispatched on the same day. Orders received outside of this time frame will be dispatched the following business day. You should expect to receive your order within 1-5 business days, but please allow up to 7 business days from the date of purchase. Depending on the destination it can sometimes take a little longer as our packages go through hand sorting.You will receive an email notification from us when your order has been shipped.Your order will be dispatched to the address you provide at check out, we are not responsible for items sent to an incorrectly supplied address. We are also not responsible for items you forget to collect in time from Australia Post. Item(s) returned to us will incur an additional fee for re-posting.

Our products are made to ensure satisfaction and service during the natural life of the product. Covers are designed to protect your device, so the natural life of the cover will vary depending on usage and care. iCoverLover warrants to the original purchaser that its products will be free from defects in material and workmanship for a period of six months (unless stated otherwise in the product description) from the original date of purchase. Screen protectors, are warranted for a period of 30 days from the original date of purchase. This limited warranty does not cover defects from product misuse, product neglect, product abuse, product tampering, product alterations, incorrect installation or unauthorized product repairs. iCoverLover will replace any faulty items free of charge during the warranty period. Please note all wood iPhone cases must be handled with care, as wood is a delicate material, dropping or otherwise neglecting your wood case is likely to cause damage to the case.If you wish to request a warranty replacement please click here.We understand that mistakes happen, which is why we accept returns within four weeks from the date of purchase.
For change of mind, your purchase along with the free screen protector and free splash resistant phone bag can be sent back to us for an exchange, refund or store credit valid for a twelve month period. You will be credited for your return postage cost with Free Australia Post Registered Tracking to use on your next order, within Australia. Return postage, freight and associated costs are the responsibility of the customer. If the item/s have been used we cannot honour returns for change of mind. The product/s must be in its original condition. There is a 50% deduction if the packaging is damaged during the return delivery, please ensure that it is wrapped and packaged securely. Should you have any doubts regarding the condition of your item, simply email us ahead of returning the item/s to avoid any unnecessary expenses.Please note as per our company policy the customer is responsible for all returns, we are not responsible for any missing parcels sent back to our warehouse and suggest that you provide us with an Australia Post or courier tracking number for your returns.

We accept Visa, Mastercard & American Express for all purchases and provide secure payment through PayPal. It is not necessary to have a PayPal account to process your order using PayPal.

ABOUT OUR COMPANY

1. We are an Australian, Sydney based company aimed at offering exceptional local and international customer service.

2. Free and Fast Priority Standard Delivery Australia wide, for further details visit our Delivery Information.

3. Free Screen Protector with each iPhone case purchased. Protect the screen of your most beloved gadget, with a quality screen protector.

4. Free Splash Resistant Bag with each smartphone case purchased.