SHIPPING INFORMATION
WE SHIP ITEMS DAILY, MONDAY THROUGH FRIDAY
MOST ORDERS SHIP WITHIN 1-2 BUSINESS DAYS
WE DO NOT SHIP ON SATURDAY, SUNDAY OR ANY MAJOR HOLIDAY, NOR IS DELIVERY AVAILABLE ON THOSE DAYS
Please note: Only United States Postal Service (USPS) can deliver packages to your PO Box address. All items to a PO Box address will be shipped via USPS.
TERMS & CONDITIONS
By bidding on or purchasing this auction, you acknowledge that you have clearly read this eBay auction. You understand and agree to the terms and conditions listed here.
Including but not limited to:
CONDITION, PACKAGE CONTENTS, SHIPPING INFORMATION, WARRANTY and RETURN POLICIES shown here.
Manufacturer's warranty should not be expected or assumed unless expressly stated in the auction.
WARRANTY & RETURNS
All items come with a 30 day warranty from the date of shipment against DOA (Dead on Arrival). Any problems upon receipt of the item must be made know to us in writing via e-mail. Please include your eBay user ID in all communication. All defective items will be thoroughly tested for the problem specified by the buyer. At our discretion we will repair or replace the item.
- Once your RMA (Return Merchandise Authorization) is approved we will e-mail you a link to an online RMA form
- Upon the completion and electronic submission of the RMA form you will receive a confirmation page with an RMA number
- All items must be returned in the same condition as received with all accessories
- For your own peace of mind please consider sending the item back via a traceable courier
- Shipping of the item back is the responsibility of the buyer, we ship the item back to you at our expense
- Once the RMA arrives in our warehouse we will process it within 2-3 business days
- New items that are returned in not new condition will be exchanged or repaired for the same item in the same condition returned.
An option of a refund for defective merchandise is available. The refund is equal to the purchase price of the item. This does NOT include the shipping and handling fees. In cases where free shipped was offered, there will be a charge of $14.99 for items shipped to you via UPS and $4.99 for items shipped via USPS. If a refund is being requested for a non-defective item, a 20% restocking fee is taken out of the amount that is being refunded. All items being returned for a refund must be returned in the same condition as received, including all accessories and packaging materials. If any item is missing from the original package a fee will be applied for the cost of the replacement.
FEEDBACK POLICY
We greatly value your business. We strive to be a 5 STAR SELLER and want you to be 100% satisfied. If for any reason you feel that we do not deserve a positive feedback or a 5 star DSR score (Detailed Seller Rating) please contact us so that we can resolve the issue.
We love positive feedback. If anything about this transaction did not meet your expectations, please contact us and give us a chance to make it right.
CONTACT US
We can be reached via eBay Messaging: Contact Us
Or via telephone: 224.241.CELL(2355)
during normal business hours (excluding all major holidays)
10 am to 6 pm (Central Time) : Monday Friday
If you contact us through Ask seller a question our reply will be sent to your eBay registered email address. If you have not received a response to your email within 1-2 business days, please check your spam folder within your email.