We accept the following methods of payment:
- PayPal – shipped to your confirmed PayPal address only.
- Bank Transfer
- Cheque – to be cleared before item dispatched.
- Cash – on collection of item.
- Credit / Debit Cards – we are not always in the office to accept calls, so please email us with your telephone number and a convenient time to call you back between 10am to 5pm.
Collection in person is welcome, from Nr Kidderminster, Worcestershire (DY13 9SQ), but please note we cannot accept PayPal payment if collecting in person – Paypal terms & conditions state that a Courier's Digital Signature is the only form of proof of delivery acceptable to them, and if you collect in person then this cannot be produced.
We also offer postage discounts on multiple items – please wait for invoice before payment.
UK Shipping:
- FREE 24 hour courier to mainland UK.
- ALL items are sent fully insured and trackable via reputable couriers.
- We also use Royal Mail for smaller less valuable items.
International Shipping:
- ALL items are sent fully insured and trackable via reputable couriers.
- We also use Royal Mail?s ?Tracked & Signed? & ?Airsure? for smaller less valuable items.
- Shipping to European destinations normally takes 2 to 5 working days.
- Shipping to other Worldwide destinations normally takes 3 to 7 working days.
Collection in person is welcome, from Nr Kidderminster, Worcestershire (DY13 9SQ), but please note we cannot accept PayPal payment if collecting in person ? Paypal terms & conditions state that a Digital Signature is the only form of proof of delivery acceptable to them, and if you collect in person then this cannot be produced.
We also offer postage discounts on multiple items ? please wait for invoice before payment.
RETURNS are accepted within 14 days for refund (minus any postage costs incurred by ourselves) subject to the following:- The goods must not be damaged or marked in any way / The goods returned must be in original and complete packaging, including all accessories as supplied. / A full refund cannot be given for incomplete, damaged or marked goods returned. / Special orders or customised items cannot be returned unless defective upon receipt. / The cost of returning cancelled goods will be at your expense. Please ensure that you have adequate insurance to cover for loss or damage.
The 60 DAY RETURN TO BASE WARRANTY is only applicable on fixed price items over £300 ? and excludes consumables like Valves, Projector Bulbs, Cartridges etc. For warranty issues please contact us, and return it using a fully insured and trackable service. If cost effective we will repair the item, if not then a full refund will be issued. All work must be carried out through Zip Audio. Under no circumstances will we warrant or cover any unauthorised third party repairs, this will automatically invalidate the terms of the warranty.
CUSTOMS & EXCISE: All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees in accordance with that country's laws. It is important to understand that, if duties and taxes are assessed on an item we send you, they are collected from the recipient. Postage is charged to cover the expense of delivery only. Postage does not cover charges assessed by customs in any destination country. Also we cannot alter the value of items for customs purposes, as this invalidates our courier insurance.
Zip Audio is a specialist distributor of quality audio and video equipment from various sources ? dealers, liquidated stock, ex-demo, used, and part exchanged items.
We offer: -
- 14 day no-quibble return policy
- 60 day warranty on all fixed price items over £300
- FREE 24 hour courier service to mainland UK
- Worldwide shipping - all fully insured & trackable.
- part-exchange facilities
- and lots more........
WARRANTY & RETURNS
-
14 day no-quibble return policy for refund on all items, minus any shipping costs incurred by ourselves.
-
60 Day Return To Base Warranty on all fixed price (buy it now) items over £300.00, covering parts & labour ? excludes consumables like Valves, Projector Bulbs, Cartridges etc.
