Payment Policy
We accept payments Direct Bank Deposit, If paying
via Direct Bank Deposit, please use your eBay username as bank reference
so we can identify your payment. Not stating your eBay username in
the payment instructions may result in delays in shipping your order.
Bank details: ANZ
Acc name : VEco Led Lighting
BSB: 013-304 Acc N: 2038-54188
International customers: For international transactions please
contact us.
Shipping
Policy
All
items are shipped from our warehouse in Melbourne, Australia.
We will ship
your purchase within 2-3 business days after receipt of payment. If you wish to
have postage insurance please select this option through the checkout.
Australian customers: We advise you to ship your
purchase by Registered
Post. Where the value of the shipment exceeds
$30 we strongly recommend using Registered Post with tracking number.
International customers: We advise you to use Express
Post International or DHL as regular Sea and Air mail cannot be traced.
Please
note that any additional tax/duty, if applicable, is born by the purchaser.
Please double check what such tax/duty might apply.
Returns
Policy
We
offer a full warranty on our products against manufacturing defects. Warranty
covers 6 month and applies to items under normal usage. Please contact us
through eBay before sending the faulty item back. (We reserve the right to void
the warranty if our technicians identify the returned item had been misused.)
The faulty item will be replaced with the postage and handling fees at our
cost.
We do not
have a refund policy for customers who change their mind after purchasing.
IMPORTANT INFORMATION
When
returning goods for exchange, please specify the following information:
1) Name,
Address, Contact Number
2) Buyer ID
(eBay Username)
3) Date of
purchase
4) Reason for
returning goods or description of the problem (if faulty)
Combined
Postage
We
offer a combined postage discount for multiple items purchase with us. The
discount offer is valid for 3 business days from the time of the 1st purchase.
If you intend
to make use of the combined postage discount, please do not pay until you have
completed all your purchases - we will have issued you the final invoice with
the applicable postage costs. The discount does not apply to transactions
paid for separately.
About
Us
We
offer our customers a broad range of lighting products and related goods. Our
product offering include energy efficient lighting products (LED lights for
homes, shops and offices; and LED lights for trailers, trucks and caravans) and
related wiring as well as reflectors for trucks, ute, caravans etc.
We
strive to achieve a high level of customer satisfaction with our products and
have numerous positive feedbacks. To see the full range of the products we
ship please visit our store.