Our Company:
ePacks UK is an online retailer of quality bags and backpacks. We are the authorized online retailer of top global luggage brands like Jansport, Eastpak and Caribee. Our headquarters is in the bustling town of Keighley, United Kingdom.
Our staffs, with over 10 years of online retail experience, bring in high levels of expertise to various domains of the business like eCommerce, IT, Customer Service, Inventory Control, Marketing etc.
Since its inception in 2000, ePacks has been serving customers from all corners of the UK and beyond.

Our Mission:
Our business mission is to meet the varied baggage needs of our clients and achieve customer delight by providing products of the highest standards through exemplary customer service.

Our Products:
ePacks has a wide range of  bags ranging from school bags, laptop bags, travel bags, duffel bags, hiking backpacks etc. We deal with the following three brands:

JanSport:
JanSport is the Original Outdoor Gear Brand that embodies a culture of fun and discovery. We equip people globally with quality, enduring and reliable products that enable the freedom to experience life's adventures.
 
Eastpak:
Eastpak is the authentic brand for packs and bags famed for their style, toughness & functionality. Originally established 1960 by Monte Goldman, Eastpak started life as 'Eastern Canvas Products' making products such as duffel bags and knapsacks for the armed forces. Eastpak bags are manufactured with its 'Built to resist' philosophy.

Caribee:
Caribee is one of Australia's most well known and leading outdoor brands. Caribee's success is based on its commitment to offer the latest in design, quality and practical outdoor products. Caribee is committed to improving its brand by providing unparalleled products, service and quality to our customers.

Crumpler:
Established in 1995, Crumpler produces in specialist laptop and shoulder bags. Crumpler's camera bags are also the industry's best. This Australian heavy weight also produces top notch messenger and has released its iPad range as well.

Dakine:
Dakine is the original outdoor brand specializing in baggage and accessories for extreme and board sports such as surfing, kite surfing, windsurfing, surfing, biking, skating, skiing and snowboarding. The Dakine success story began in 1979 in Hawaii and now after 30 years of excellence, the brand enjoys a cult following. Dakine are also popular for their functional backpacks but also for school backpacks, knapsack and luggage.

Lowe Alpine:
Lowe Alpine started off in 1967 in Colorado, US and over the years has positioned itself as an adventure brand catering to mountain climbers , hikers, rock climbers and alpinists, mountain bikers and skiers, trail runners and canoeists.

Our Edge - the 'ePacks advantage':
ePacks offers unmatched range of Jansport and Eastpak bags along with other brands, with more than 120 models on display. What more, our bags come with a 30-year warranty*. All this combined with our exceptional customer service, makes shopping with ePacks a truly great experience.

We hope you enjoyed your visit to our website. Feel free to get in touch and let us know your thoughts about our site and our products/service.

*On most Jansport and Eastpak bags.

Warranty

We do not offer warranty as a retailer, the Warranty is from our suppliers/manufacturers, Eastpak, JanSport and the others. 
You will get the benefit of the manufacturer's warranty in respect of all the goods we sell. Please note that we do not provide any warranties ourselves in respect of the goods and all other warranties and representations, whether expressed or implied, by statute, common law or of any other kind are hereby excluded to the maximum extent permitted by law.

Eastpak Warranty
Eastpak guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur Eastpak will repair or replace the item in question.
 The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty.
If you are not sure which warranty is the right one for your Eastpak please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.
The warranty is limited up the value of the Eastpak in question and is only valid when the product is used for the purpose it was intended under normal conditions. The warranty does not cover any damage caused by normal wear & tear, neglect, misuse, abrasion, exposure to extreme temperatures, acids or solvents; nor does it cover damage caused by third parties during transportation (such as airline travel).
For more information on Eastpak warranty- please refer to Eastpak website

JanSport Warranty
JanSport will repair or, if necessary, replace any product with defect in material or workmanship for free. Please, read the conditions in the JanSport guarantee terms.
garantiepas_Jansport-Uk.pdf
You can use the following document PDF to have your JanSport bag repaired. Fill in this form and send it together with the faulty JanSport to the address given on the form. All repairs must be sent out to Germany. 
Please send clean bags to JanSport Warranty. You may wash your JanSport with water and a mild soap (when washing your bag, if your bag has a leather-covered base, protect it from getting wet). Do not use a washing machine to wash your JanSport as it may harm your bag, which will not be covered by our guarantee. After washing your JanSport, hang it up to dry (do not machine dry).
If you have more questions, please contact jansportwarranty_uk@vfc.com
For more information on JanSport warranty- please refer to JanSport website

All deliveries would be charged for. Orders received by 4 pm on a working day are normally processed the same day. Orders placed at weekends or Bank Holidays are normally processed the next working day. Goods in stock are normally delivered the next working day after processing. For special delivery requirements (e.g. Guaranteed Next Day Delivery) - there will be an additional charge. We will use reasonable endeavours to notify you of any delivery delays and reconfirm a new delivery date/time with you.
Next Day Delivery
In our endeavour to provide top-notch service to our customers, we provide all our customers the option of having their favourite bag the very next day.

• Next Day Delivery is available from Monday - Thursday. We use reputed services like Royal mail special delivery and DHL express 24.
• Saturday Delivery, through Royal Mail Saturday delivery, will be possible for an additional Charge of £3.00 only. (Bags under 1kg only can be sent on Saturdays. Please contact our customer service on 01535 680455 for checking if your bag can be sent on Saturday Delivery.)
• For luggage Saturday delivery we would use DHL Saturday. please call our customer service for delivery rates: 01535 680455.
• Once the item has been shipped out, customers will be informed via telephone or email,
• We would not be liable for any delayed parcels on express delivery, although we would do our best to track the parcel.
• Next day delivery is applicable for the UK mainland only and is available for customers outside Europe.
• The next day delivery only applies to UK mainland and is available to Off shore and Highlands for bags under 2kg only (extra charges apply).  

Delivery Services
Royal Mail Tracked 2-4 working days (signature not required, item is tracked up until delivery. If customer not in, item will be left in a safe place or returned to us.)

Royal Mail 1st class Standard 1-2  working days (signature not required, If customer not in, item will be left held at local Royal Mail sorting office for 7 days and will then be returned to us.)

Royal Mail 1st Class Recorded  1-2 working days (signature required, If customer not in, item will be left held at local Royal Mail sorting office for 7 days and will then be returned to us.)
Royal Mail Special Delivery Next day before 1pm (excluding weekends, bank holidays) (signature required, If customer not in, item will be left held at local Royal Mail sorting office for 7 days and will then be returned to us.)

Royal Mail Standard International (Europe) - 3-8 working Days (signature not required, if customer not in, item will be returned to us.) If you do not receive your item after 8 working days, please contact us via email custserv@epacks.co.uk or by phone 0044 1535 680455.

Royal Mail International Signed For (Europe) 3-8 working days (signature required, if customer not in, item will be returned to us.) If you do not receive your item after 8 working days, please contact us via email custserv@epacks.co.uk or by phone 0044 1535 680455.

Royal Mail Standard International (Rest of World) 5-10 working days (signature not required, if customer not in, item will be returned to us.) If you do not receive your item after 10  working days, please contact us via email custserv@epacks.co.uk or by phone 0044 1535 680455.

Royal Mail International Signed For (Rest of World) 5-10 working days (signature required, if customer not in, item will be returned to us.) If you do not receive your item after 10 working days, please contact us via email custserv@epacks.co.uk or by phone 0044 1535 680455.

Royal Mail Airsure (Europe) 3-5 working days (signature required, if customer not in, item will be returned to us.) If you do not receive your item after 5 working days, please contact us via email custserv@epacks.co.uk or by phone 0044 1535 680455.)

Royal Mail Airsure (Rest of World) 5-7 working days (signature required, if customer not in, item will be returned to us.) If you do not receive your item after 7 working days, please contact us via email custserv@epacks.co.uk or by phone 0044 1535 680455.)

DHL 24 - 1 working day (signature required, If customer not in, re-delivery will be attempted up to 3 times. If still not delivered item will be returned to us.

DHL 48 - 1-2 working days (signature required, if customer not in, re-delivery will be attempted up to 3 times. If still not delivered item will be returned to us.
If item is returned to us after delivery has been attempted, a re-delivery charge will apply.
Delivery time starts from when the item is dispatched, not from when item is ordered. 
If the goods do not arrive / are incomplete / are the wrong goods / are damaged when you open them, you must inform our Customer Services Department within 48 Hours of receipt or expected delivery. You can contact us at 01535 680455.
If you wish to change delivery address please notify us within 24 hours, as the address cannot be changed once item has been dispatched.
Risk passes to you on delivery. After delivery you are responsible for protecting and insuring the goods against loss, damage or destruction.
Shipping costs
£2.99 - 10.00  UK Postage Costs
7.99 - 29.99   International Postage Costs
Postage costs vary depending on weight and destination.

REST ASSURED! 30 DAY EXCHANGE PERIOD!!

"What if I don't like a product which I bought?
 What if the product is not meeting my needs?
 What if I am not satisfied with the product?"

We know that these are some of the questions which are going through your mind as a customer.
30 day exchange period: We at ePacks like our customers to shop in complete peace of mind and hence we have a 30 days exchange period from the date of your purchase. So, you can go ahead and shop with confidence!!  You can exchange your bag for another one within the 30 day period. You may have to pay the price difference, if there is any.
7 day returns policy: We also have a 7 day returns policy, within which you can return your item for a full refund. Please note that you may have to bear the return postage. Also, the bag needs to be in unused condition and should not have any damages. There also may be a minimum handling charge of up to 15% of the purchase price depending on the bag. Please contact our Customer Services department, via email custserv@epacks.co.uk or telephone 01535 680455 for more info.

In the unfortunate event that you need to return an item please follow the steps below:

• Contact us either via phone or email (with subject as 'RETURNS')
• Once we are informed, send us the bag with a copy of the receipt to confirm  date of purchase, and a note stating why you are returning the bag along with the following details:

                  (i)  Your name
                  (ii) Your address
                  (iii) Model name of bag
                  (iv) Date of purchase
                  (v) Channel of purchase (Our website/Amazon/eBay)

• All returns need to be sent to the following address:

                  EPACKS RETURNS

                  NATIONAL WORKS, 1ST FLOOR, 
                  LUTON ST, OFF WEST LANE, 
                  KEIGHLEY, WEST YORKSHIRE, 
                  BD21 2LD,
                  Ph: 01535 680455
                  E Mail: custserv@epacks.co.uk

• Once we receive your bag, we will refund the money to your account right away.

Errors & damaged goods:

All our goods are sold to you are with the benefit of the manufacturer's warranty (30 Year warranty only applies to Eastpak and JanSport bags). We will accept returns of faulty goods notified to us within 14 days of delivery, subject to the terms of the manufacturer's warranty. Also, we will accept returns if your bag develops a fault within 30 days of delivery.
If your bag develops a fault after 30 days:
(i)  You must return the faulty bag to us along with details about the fault
(ii)  You will have to pay the postage cost of return.
(iii) We will then forward the bag to the manufacturer for repair.
(iv) once item has been repaired it will be returned to us and then we will return the item to you.
(v)  postage costs for returning the item must also be covered by you.
Repair of faulty items can take up to 3 weeks.
NOTE:

• We strongly recommend that you return the item via 'signed for delivery', as in the unfortunate event of the bag getting lost in post, we cannot be held liable for it.
•  The customer will have to bear the return charges.
• A 15% admin charge may apply depending on the price of the bag. On most occasions, there will be no admin fee charged.

General:
Goods are subject to availability and may vary from those advertised.
Although we make all reasonable checks to avoid errors, please note that we reserve the right to cancel or refuse orders for items shown on our website with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order. Where we make a mistake we will give you the option to either:
(i) cancel your order and obtain a refund or any sums paid in advance; and/or
(ii) place the order again at the correct price/on the correct terms.

Laptop Bags
All Laptop Bags specs are provided by our suppliers and we cannot be held responsible if your laptop does not fit the bag. We will do our best to resolve any issues.

Prices and Payment:
Our advertised prices do not include delivery. The price of the goods may be changed from what is advertised.
We accept payment by bank transfer, cheque, and most types of credit or debit card. Credit card and debit card payments are taken at the point of customer order, not on dispatch of goods.
Gifts
We sometimes offer promotional free gifts. Please let us know if you do not want to receive them.
Telephone Calls
We sometimes monitor or record telephone calls for training purposes. If your call is not answered, please leave a message and we will get back to you within 12 hours.

Newsletter
Once you have purchased an item from Epacks we will keep you informed with information about new products/offers and competitions. If you would like to exclude yourself from such information, please email us custserv@epacks.co.uk under the subject heading “Unsubscribe”.
Law
This Agreement and any contracts made under it are subject to English law and the exclusive jurisdiction of the English courts in relation to all matters (whether based on contractual or non-contractual rights and obligations).

Privacy Policy
At Epacks we are committed to protecting your security and privacy. We know that when you shop online, you want to know that your name, address, credit card details and other personal information are kept safe and secure.
Epacks' complete commitment to customer service means we'll make sure you, and only you, can view your financial details. We know how annoying junk mail is and we promise not to pass on your e-mail address, home address or any other details to any party.