About Us:

For over 3 years, we sell Satellite TV and Android TV equipment. By this time we gained experience allows us to offer services at the highest level. We hope that all of our online store customers will be satisfied with the products purchased.

We strive to attain customer loyalty through superior product quality, low Prices and excellent customer service. (Our feedback speaks for itself)

Our prices are low because we import all our goods and accessories directly. This allows us to attain only truly authentic products and pass the savings on to our customers.
We are a mail order company and all sales are online this helps to keep our overheads low so the savings can be passed onto our customers.

Newtech Online Store does not have a retail high street shop, instead we have a warehouse that holds all our imported stock and online sales are automatically sent to the main warehouse for distribution to everywhere around the world.

Company registration number: 09024859
Newtech Online Store Limited
12 High Street
Middlesex
UK

Delivery Information

All items are in stock and are dispatched within 1 business day as soon as we received a clear payment. On some items, if ordered before 2pm we dispatch same working day.

• UK Delivery – Royal Mail 1st Class & 1st Class Recorded. – Normally 2- 3 working days, but not guaranteed. Different Location Cost you different time.
• Europe & Ireland– Royal Mail 1st Class Airmail & International Signed for – normally 3 – 8 working days, but not guaranteed. Different Country and different Location Cost you different time.
• Combined shipping postage discount is only eligible for the buyer who purchased more than 5 products within 3 days via combined payment.
• We will not be responsible for item loss due to wrong or unknown address.
• Item you paid will be dispatched to you within 24 hours of your payment being received. Please note that items purchased on weekends are dispatched the next working day.
• Unfortunately, we cannot provide local pick-up service or any purchase via post at this moment. All items will be shipped by our designated shipping company.

Returns

If for some reason you think that an item you've purchased from our online store is faulty please contact us through Ebay messaging before returning the item. We will try to resolve issues. In most cases problems are usually due to use error and can be fixed remotely.

Faulty items will be replaced or refunded as long as contact is made within the first seven days of following purchase. The customer is responsible for shipping costs when returning faulty goods to us. We will pay the shipping for returning replacement goods.

Please note that item warranty card and purchase receipt must be included with an item.

Refunds:

If the item is simply unwanted (i.e. no fault) it needs to be returned as new with the packaging un-opened. We will refund the cost of the item minus a 20% restocking fee. We will not be able to refund the original shipping costs as we've already incurred the costs ourselves when sending your order. You will be required to pay the shipping costs when returning items back to us.

All intended returns should be notified to us by email within seven days of receipt of the goods. Please use a registered delivery shipping service when returning goods. This way you are insured in case of loss or damage to your package.

Please note that item warranty card and purchase receipt must be included with an item.