●We accept PayPal, bank transfer for UK buyer.
●eCheque payment via PayPal – if you made payment through PayPal by credit cards rather than linked bank account, payment will take 5-7 working days to get clear. Items will dispatch once payment has been cleared.
●PayPal only for international order.
●International buyers please note - Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to ordering.
●All items are free postage to UK address by Royal Mail 2nd class, it is normally 3-5 working days service, but could take up to 15 working days after dispatched date.
●Express next day delivery option is available by extra cost.
●We ship worldwide, please feel free to quote postage that not automatically listed in item listing. Optionally, you can click on request total option for extra postage after order made, we will send amended invoice with postage on to you for payment.
●International orders dispatched by Royal Mail Air small packs, delivery normally takes 3-5 working days to EUROPE and up to 7 working days to WORLWIDE, please allow maximum 25 working days for delivery. Large order may send by international express courier.
●Items will dispatch within 1 working day after funds have been cleared. We dispatch items Monday to Friday, same day dispatch close at 2pm.
●We will automatically dispatch all orders to EBay address, please modify your address at check out before commit to buy. We could not hold responsible for any lost if address provided wrong.
●Please understand that we cannot control Royal Mail or 3rd party delivery services. So please report us If you do not receive your item 15 working days after our dispatch date for domestic post and 25 working days for international post. Replacement will sent once maximum delivery time ends.
●Please also check out your local post office depot and your neighbours before report to us as sometimes the parcel will be returned to local depot or left to neighbours if the item is too big for mailbox when no one was at home while delivery.
Return Policy
●We aim to constantly provide all customer quality product at lower price and pleasant, confidence online shopping experience. However, individual taste and expectation are different, so we offer 14 days unconditional return policy.
●Due to hygienic reason, especially for baby products like nappies, Items must be sent back in unwashed and unused condition. We appreciate if a trial can run in small quantities before wash and use all to avoid dispute.
●Return postage is your responsibility.
How To Return
●Please include your EBay ID and your order detail when sending items back for quick identification.
●To return items please follow eBay return procedure, choose 'return this item' option from drop down menu on the right hand side of your purchased items detail from purchase history section then follow the instruction.
Refund Policy
●Refund will process within 2 working days upon receipt of return items by original payment method.
●The refund amount will calculate on the percentage of items sent back from original payment. For nappy returned, only full set nappy can be refunded if original nappy order come with inserts..
Faulty items
Please report to us if you received a faulty item, we will discuss with you for replacement, refund or other solutions depend on the circumstance. We are appreciated if you contact us first rather than just leave a negative feedback. All issues will be solved carefully until customers are 100% satisfied.
You are more than welcome to contact us before or after purchase for any enquiries. We will get your question answered as soon as we can. Please feel free to send EBay message or email to info.yellowbloom@gmail.com for any enquiries.
We do wholesale as well, please send email to us for quotations.
Once your item arrives in a satisfactory condition, please leave Feedback for us. However, individual expectations are different, if you are not happy with the item or our service, we appreciate that you contact us before posting feedbacks. Your satisfaction are most important to us, we will take the opportunity and do our best to rectify the problem until you are 100% satisfied, even for a very small order.
