So why buy from us... well, for starters we're not a massive multinational company with plans to take over the world. We're a little bike shop based in Crowborough in East Sussex in the UK. When you contact us, one of us in the shop will get back to you. You are guaranteed to be speaking to a qualified bike mechanic (we only have bike mechanics working here!) so fire across any technical questions you have and we'll do our best to answer them.

Our workshop regularly services Rock Shox and Fox forks, Hope, Avid and Shimano brakes, as well as conducting all types of general bike maintenance. We also sell a full range of bikes, spares, components and accessories so if there is anything you need that you can't find online, please get in touch.

Delivery

All items sent to UK addresses can be sent by Royal Mail 2nd Class post (Free) Royal Mail 1st Class post or Royal Mail Special Delivery. Prices for 1st Class and Special Delivery can vary depending on the item being purchased.

All items sent to European and Worldwide locations are sent using Royal Mail Airmail. Prices vary depending on the size and weight of the item being sent.

In nearly all cases if you place your order by 2.00pm your ordered items will be sent out to you the same day. We send out orders every week day. If you place your order over the weekend it will be despatched on Monday. 

If you have any questions about delivery options please contact us.

Returns

We do accept returned items in most cases. Please read our returns policy on each item for more details of this. 

We generally only accept Paypal payments for items purchased on Ebay. 

If you need to pay by another method please contact us to discuss this.

- Email: support@bikegoo.co.uk

- Phone: 01435 867111

We’re available between 9am and 5pm Monday, Tuesday, Thursday and Friday and 9.00am-1.00pm on Saturday. We are closed on Wednesday and Sunday and no phone support is available on these days (although we do have an answerphone and if you would like to leave a message we'll pick it up the following day and we'll make sure we get back to you ASAP).

We check emails at various times throughout the day, every day.

Post:

Please send all letters to the below address: