All Items will; be dispatched within 24 Hours of cleared funds Monday to Friday.

The costs include postage, packing and handling not just postage please do not bid if you do not agree with this.

We do combine postage, packing and handling charges where postage is not free, to offer discounts for multiple purchases.

The postage, packing and handling for the first item is as per the auction, we take the most expensive postage, packing handling charge as the first item. All additional items are then discounted. We can not send you a total for your multiple items as we never know when you have finished bidding for all your items, therefore you MUST request a total once you have won your items. Please note once a payment is made we can not amend the total.

Returns of Cosmetic items are not permitted due to hygiene reasons; if you are unsure about the item you are bidding on or have any queries please use the "Ask Seller a Question" service before placing your bid. However, the 7 day return policy is available for items received not as described in the listing or incorrectly sent.

**Important** If you have a problem with a delivered item you must email us within 7 days of the receipt with your concerns to arrange the item's return. Items returned without prior contact will not be processed. Wherever possible the returned item will be replaced and if that is not possible a full refund will be raised once the item is received and the condition verified. Please note we cannot be held responsible for any items lost/damaged during transit by couriers including Royal Mail, however we would be happy to assist you in the event of any claim. We always get proof of delivery. To keep our prices so low we are not able to offer postage costs for any returned items. We believe this to be a fair compromise.

We are here to provide you with customer satisfaction, quality & exceptional value if you have any concerns please contact us immediately so that any queries can be resolved.