*Shipment: Free United States domestic shipping on all orders and support delivery to worldwide.
*Payment: Payment is required immediately after committing to buying the item, we accept Paypal payments only.
*Refused Shipments: If you refuse a parcel that you have ordered from our store, you are responsible for the original shipping charges, any import fees that are incurred on the package and the cost of the return.
*Returns: We accept returns if your item is faulty or damaged (which is very rare), we do not accept returns based on change of mind, ordered the wrong item or found the same product at a lower price elsewhere.
*Cancellations: Unfortunately we cannot accept cancellations as orders are dispatched immediately.
*Order Issues or Any Concerns: Please contact us prior to leaving feedback or raising a dispute as we are here to assist you in any matter and we aim for you to have a wonderful online purchasing experience.For International Buyers
Tracking: All
orders are traceable through your local post tracking service with your
tracking number provided. If your
tracking information shows that your parcel has been delivered successfully, we
will not accept cases or disputes raised.
*Note:
In addition to the following
countries:
"Australia,Belgium,Brazil,Canada,Croatia,Denmark,Estonia,Finland,France,Germany,Gibraltar,Great Britain,Hungary,Israel,Italy,Latvia,Lebanon,Lithuania,Luxembourg,Malaysia,Malta,Netherlands,New Zealand,Norway,Portugal,Singapore,Slovak Republic,Spain,Switzerland,Turkey"
other countries do not support tracking when the item outside the United States,First class Package Intl service need about 10~60 days to delivery(for the most part is less than 35 days).Please be patient,We promise if it cannot delivery in 60 days, we will refund.
Important Note: International buyers – please note: Import duties, taxes, and charges aren’t included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.Declaration notices on parcels will declare at a lower value,and there is no invoice in the package.
*International shopping tips:Buy more than two bottles,same shipping cost as one bottles~!!!
Customer Approach :) We are dedicated to providing you with the best online service in the world. We genuinely care about our customers and have implemented a number of strategies to ensure that your experience with us is of the highest satisfaction. From great customer service to loyalty discounts we are out to impress you! If you have any questions, suggestions or queries, please contact us.
Genuine Products :) All the products shown are 100% original brand names. Luka only sells 100% genuine products of the highest quality and standard.