100% Satisfaction Guarantee
If you are not completely satisfied with your purchase from Orchidee-diffusion we offer a full money back guarantee.
Please notify us with picture within 2 days of your delivery and upon receiving our goods back we will issue a full refund,
providing the item is unopened and “as new” (excluding P&P).
Goods Damaged in Transit
Please inspect your goods upon receipt of delivery.
If they are damaged and require a signature by the courier sign for them as damaged and contact us immediately.
Shortages or damages must be notified to us within 3 days of receipt of your order.
Upon receiving our goods back we will either dispatch a replacement item or issue a full refund, which ever your preference.
Returns Process
1. You may return any items which are damaged or faulty.
2. Please notify us of your intention to return an item within 7 days of delivery and have the item returned to us no later than 14 days for a full refund.
3. Afterwards, please re-package the item safely and appropriately for transit and include a note stating the reason for the return.
4. All items are returned at your own risk. In the event of a returned item being lost we will require proof of postage.
Please keep any postage receipts or post via recorded delivery to avoid any problems.
5. Return of non-faulty unwanted items will receive full refund minus a package and postage cost.
Do you Offer Multiple Purchase Discounts?
Yes, please contact us if you would like to purchase multiple item and we’ll see where we can squeeze our margins to give you the best deal possible!
Do you Offer Combined Shipping? Yes, all items offer a reduced postage cost for additional items.
Contact us on Ebay Only for any question.
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