How soon before we despatch your
order?
Orders are usually despatched within
24-48 hours of cleared payment.
What method of delivery do we use?
All orders are despatched via
standard Royal Mail 2nd class but
you can upgrade to 1st class or next
day courier.
Our Courier is FedEx which is
usually next day delivery after
collection from us. Courier
deliveries will require a signature
upon receipt. The couriers attempt
delivery twice and will leave a card
for you to arrange re-delivery.
Unfortunately if you fail to contact
them your parcel will be returned to
us and there will be an additional
charge of £7.95 for re-delivery. If
you feel you may not be available to
sign for your parcel please send us
an alternative delivery address ie a
work or relatives address. Also, if
you feel your address may be
difficult to locate it is a good
idea to give us brief directions as
this saves time. A telephone number
is required for all courier
deliveries.
What if your parcel has not arrived?
Generally we find the delivery times
for Royal Mail are as follows:
2nd Class: 2-5 Working Days
1st Class: 1-3 Working Days
If you consider your order is taking
longer than anticipated please
message us and we will look into the
matter. Royal Mail will not class an
item as lost until 15 days have
passed.
Important: Sometimes
when the postman is unable to
deliver a parcel they may leave it
with a neighbour or return it to
your local sorting office for
collection but a note is not always
left or it may get thrown away with
junk mail. Please double check in
the first instance if it is with any
neighbour or your sorting office as
invariably parcels can usually be
traced quite quickly this way. Any
parcels left with the sorting office
that are uncollected will be
returned to us and postage will need
to be re-charged if they are to be
re-sent.
Courier deliveries are generally
next day delivery - this is the next
working day from the date of
collection from us but if your
parcel is sent on Friday delivery
will not be until the following
Monday unless extra is paid for
Saturday delivery.
What if your parcel arrives damaged?
We always package our parcels with
care and use quality packaging
materials to ensure a safe delivery.
If, however, your parcel arrives
with visible damage please make this
clear when you sign for the parcel
and notify us immediately if the
contents are damaged, this is very
important as there is a very short
time frame to report damaged items
to the couriers once it has been
delivered.
What if you wish to cancel your
order?
Orders
can only be cancelled providing they
have not been despatched. If you
wish to cancel after despatch you
can return the items for a refund as
long as they remain undamaged, any
p&p is non-refundable in this
instance.
What if you wish to return your
items?
Genuinely faulty goods/incorrect
orders will be replaced or money
refunded, however we must be advised
of any faulty goods immediately upon
receipt of the item - please email
us using the eBay messaging system.
It is your responsibility to pay for
and ship the item back to us. If the
item is found to be
faulty/incorrect, we will also
refund the postage (proof of your
postage costs will be required).
Unless the returned items are faulty
any p&p will not be refunded and
will be deducted from the refund
given - we do not charge any
handling fee. All unwanted items
must be intact and unused in their
original packaging for resale,
please ensure you package the items
securely as damaged returns will not
be refunded, you will need to claim
through the appropriate postal
services. If unwanted returns were
purchased with free postage then any
refund will have the appropriate
postage costs deducted from the
final refund to you,
Will we keep you informed as to
progress of your order?
Yes, we know it is important to keep
in touch so we notify you at each
stage your order, confirmation of
order/payment, when your order is
being processed and finally
despatched (please note that when we
print off your order, eBay send you
a despatch notification however this
is when we will start to prepare
your order - despatch is usually
24-48 hours of this date). We will
let you know immediately if any
problems arise but this is very
rare! We will only use the eBay
messaging system for communications.
