PAYMENT INFORMATION
Please pay as soon as possible after
making the purchase. Only Paypal is accepted.
If you have other payment requirements,
please advise us and we will try to accommodate those.
SHIPPING INFORMATION:
Shipping will be made once payment is
received via Paypal. We will try to get the item to you as quickly and safely
as possible. Package will be a padded reasonably to ensure the item is safe.
SHIPPING TO AUSTRALIA
|
Shipping Method |
Cost |
Time |
Tracking |
|
EMS: Expedited
delivery from outside AU |
$30.00 |
3-7 days |
Free
Tracking |
|
Airmail: Standard
delivery from outside AU |
$7.00 |
1-3 weeks |
Tracking
+$4.80 |
|
SAL: Economy
delivery from outside AU |
$4.80 |
2-5 weeks |
Unavailable |
SHIPPING TO REST OF THE WORLD
|
Shipping Method |
Cost |
Time |
Tracking |
|
Airmail: Express
International Flat-Rate Postage |
$7.00 |
1-3 weeks |
Tracking
+$4.80 |
|
SAL: Standard
International Flat-Rate Postage |
$4.80 |
2-5 weeks |
Tracking
+$4.80 |
Tracking: Airmail and SAL are not
tracked shipping methods by default. Add tracking to your order for an
additional $5.00. Send us a message!
SAL Tracking is unavailable in the
following countries:
Australia,
Denmark, Finland, Germany, Greenland, Hungary, Norway, Poland.
International FAST
shipping: if you need 3-7 day tracked shipping via EMS for 'rest of the world',
please contact us before payment
Brazil, Russia, Asia, and Nth / Sth America (Not USA) require $5.00 additional shipping costs to include tracking on all orders. This is to avoid
problems with unreliable shipping.
RETURNS POLICY
Non-Food items: If the item is damaged upon arrival, please
contact us with photographs. We will coordinate with you to arrange the return
of the item and either a full refund (excluding shipping costs) OR replacement of
the item.
Food items: Not liking the taste of the item is not a fair
reason to return it. We will only accept return of food/drink items if the item
was unreasonably damaged/opened during transit, or if it has somehow
spoiled/expired.
Chocolates: Melted chocolate is
not a fair reason to return an item. Please
keep in mind that chocolates may melt during transit, because, whilst it may
not be summer in your country, it may be summer here in Japan.
SUPPORT
Please contact us any time via eBay to
ask questions or for any kind of support. We are a very small operation of a
husband and wife, so please be patient while we do our best to assist you.
FEEDBACK
We expect all buyers to contact us before
submitting negative or neutral feedback. If you have a complaint or concern,
please communicate with us before leaving anything but positive feedback. The
satisfaction of our customers is our highest priority. We always do our best to
resolve all issues, so please give us the opportunity to do this.