Item cosmetics: A/B grade - Good condition, may have minor signs of wear like scratches or dings due to handling.
Functionality: Professionally tested; item is fully functional.
ESN/IMEI: Clean for activation.
Carrier locked?: UNLOCKED for GSM carriers only. NOTE: These phones are considered "network unlocked" meaning they are not the factory unlocked models. They have been unlocked from their original network and may still have branding or splash screens from that network. We cannot guarantee which specific carrier's model you will receive. NO contract required. Phone can be used with a new or existing line.
Package contents: Phone, charging cable. Nothing else included. *NOTE*: NO SIM CARD INCLUDED. You will need to contact your carrier to obtain one for your account as we do not provide them.
About Us
Tetchy Tech is an electronics buyback business. We primarily work with bulk suppliers and vendors to ethically recycle and repurpose mobile devices, but not all devices fit into the lots that we build for those partnerships and are sold here. Our devices may not look perfect, but by purchasing one from us you are both saving money by not buying new, and you are helping the environment by giving these devices a new life as opposed to being sent to landfills. You can take comfort in the fact that your purchase is supporting a good cause and will help provide a cleaner future for everyone.
We also regularly give back to local charities and nonprofits through our corporate and consumer buyback programs.
Contact/Business hours: Customer satisfaction is our top priority. Please give us a chance to resolve any issues before posting a feedback. Our business hours are 8AM to 5PM CST Monday through Friday. We are closed on weekends and major holidays. We do not have a phone number and we request that you please send us a message or email for support with any questions or concerns.
Terms and Conditions Terms: We attempt to describe each item we sell as accurately as possible. Occasionally there may be issues or problems with a device that we may have missed during our testing process. Please contact us if you feel that the item you received was not accurately described and we will be happy to assist you.
Accessories:Any accessories that are included will be stated above in the listing. Charging cables and other accessories may not be OEM and may be generics, unless otherwise stated.
Activation Status Carrier locked: Items are ready to activate and use only on the carrier stated in the listing unless otherwise noted. We do not provide carrier unlock services and cannot carrier unlock a device before shipping it, nor are we able to provide any guarantee that a carrier locked device purchased from us is able to be unlocked.
Clean ESN/IMEI: All phones have a unique identification number called the ESN/IMEI that is used to activate your phone with your network plan. We ensure that this number is clean, has not been reported as lost or stolen, and is not currently in use on someone else's plan.
Not iCloud locked: Similar to how a username and password is required to access a locked computer, if a phone is iCloud locked then it will require a username and password from the previous owner in order to activate the phone. Without this information it will not activate, and so we guarantee that any device we sell will not be iCloud locked.
Not Financed: When the previous owner of a phone decides to give it up, the network that that phone is activated on will sometimes place a financed lock on the phone. This means that the phone cannot be activated until the previous owner's service plan is completed and paid off. We ensure that all of our phones are not financed by any carriers.
Payments & Shipping
Payments: We accept all major credit cards and e-checks through PayPal. Immediate payment is required on all of our items at the time of checkout. To purchase multiple items, simply add each different item to your cart and check out all at once.
Sales tax: We are required by local state law to charge and collect sales tax on orders with shipping addresses in Minnesota, as that is where we are based. We do not charge sales tax for other states.
International sales: Buyers with a shipping address outside of the United States may be assessed taxes, duties, or import charges on their purchase depending on their country?s import laws. By purchasing an item from us, you understand that you are solely responsible for these additional charges. Tetchy Tech will not be held responsible to reimburse the buyer of any such expenses imposed. Furthermore, Tetchy Tech will not falsify the value of an item on a customs document and a buyer?s request to do so will be ignored. Please check with your country?s customs office to determine what these additional costs will be prior to purchasing an item from us.
Shipping: All orders are processed and shipped within 1 business day of cleared payment. However, most orders will be shipped out the same day that they're ordered. Shipping and handling is free for US customers via USPS first class mail which typically takes 3 to 5 business days, with expedited options and international options available for a small additional cost. A signature will be required at the time of delivery on any orders totaling $750 or greater. We reserve the right to upgrade your shipping service or carrier based on the order total or number of devices ordered.
Returns
We back our products with a 30-day money-back return policy. If you are dissatisfied with an item you may return it in its original condition for a full refund within a 30-day period from the date of sale. The serial number/IMEI on the returned device must match the device that was shipped or no refund will be issued. Buyer is responsible for return shipping. We cannot accept returns that have been repaired, altered, or damaged in any way. Unauthorized returns will be subject to a 20% restocking fee or will be returned to the buyer at our sole discretion. If you need to return an item please send us a message and we will provide return details.
Condition Guide
All of the devices we sell are in an A/B grade condition and have been professionally refurbished (cleaned and tested for full functionality.) A majority of our devices will have minor signs of use and wear, which may include light scratching, a few small dings on the frame or corners, and scuffing. All of the items we sell on eBay are fully functional and professionally tested for the following:
Making Calls SIM Tray Functionality Power Button Functionality Volume Button Functionality Vibrate Switch Functionality Front and Rear Camera Functionality Voice Recording Functionality Proximity Sensor Functionality Home Button Functionality Microphone Functionality Ear Speaker Functionality Loud Speaker Functionality LCD Screen Functionality Charging Port and Battery Functionality