We Try our best to keep our customers happy in any case.

Your complete satisfaction is our top priority.

We pride ourselves on giving great customer service and value for money.

We have done our best to accurately and honestly describe all items.

If you receive an item that is not exactly as described or there is a problem with the item, please contact us before leaving feedback or returning the item.

We promise to work out a solution to your satisfaction.

If in the event that a solution cannot be reached return postage costs are to be paid by the buyer.

In the event of a return you must contact us through ebay for full instructions and an authorised return reference prior to returning your item. We will provide full details and address for the returns.
If an item received is unsuitable the buyer is welcome to return, however the buyer will be responsible for the return postage and packaging charges at their expense. All returned goods MUST be unused and in the original packaging with all tags still attached, and free from any wear or tear. Our quality control have the right to refuse refund if inspection deems them used.
Also for item that have a postage cost charged for shipping the item out, that amount will not be refunded as we have already paid that item for it to be shipped out.
For items that have Free Post & Packaging charges, a deduction of 20% will be deducted for post and packaging charged from the amount paid and the balance will be refunded to the original method of payment. EXAMPLE Item Cost £19.99 + free P&P, if item returned, £16.00 will only be refunded. £4.00 will be deducted for postage and packaging.
For items which are faulty on receipt, you must notify us within 10 days of sale of item by e-mail through ebay only. Please do not proceed to return without first confirming your intention to do so and getting returns form. Faulty items should be returned to us with 10 days and upon receipt we will either replace or refund the item subject to inspection of the item and remaining stock from our quality control department .
If the item ordered is not the item received, this must be reported to us by email through ebay within 10 days. We will issue a returns label (paying for postage) and upon receipt of the returned item we will then send the correct item (stock permitting).