Shipping
We process your order immediately after receipt of payment. Usually the shipment leaves our warehouse no later than on the next working day (except Saturday) and will pass our logistic partner UPS or DHL.
Within Germany, we send also to packing stations, unless the goods are not too big. The delivery time is extended then to about 5 days. Please keep in mind that this circumstance is not considered by eBay.
In addition, we ship also to a number of European countries. All possible countries ca be found on eBay.
If you purchase multiple items together, we try to pack these in one package and will inform you about the reduced cargo set then. Unfortunately, this is not always possible, because for example a shipment exceeds the possible weight of the package or we ship from different warehouses.
The calculation without value added tax to customers in EU countries or of Switzerland can only take place when you give us advance following information by E-mail to ebay@ihtgruppe.de:
1. the exact company name
2. the legal form of your company
3. the valid VAT identification number
Their data are then examined. You receive a message from us, whether the settlement without value added tax can be. The invoice for a purchase on eBay I can be changed more.
Please keep in mind that the purchase price for deliveries in Switzerland to customs and import charges can increase.
The shipping cost displayed on eBay apply to deliveries in the Switzerland. The recipient bears the Customs and import duties which are laid down by the Swiss customs office.
Payment
Pay easily via PayPal or bank transfer. Please indicate always your ebay name in the transfer! Payment by invoice, credit card or cash on delivery is not possible.
Please note that we will not send an invoice together with the goods for organisational reasons. You will receive your invoice incl. German VAT electronically approx. 5 - 7 days later.
After the auction
Please, do not hesitate and let us know if you are not satisfied with the received product. Send an email to ebay@ihtgruppe.de before you open a case on eBay. We solve your problem.
For any further questions please contact ebay@ihtgruppe.de too. Please keep in mind that we communicate in German and English only.