Only the USA buyer will be shipped from USA,the pre-order time is about 25-30 working days；
Japan/South Korea/Thailand will be sent via DHL/Fedex,the shipping time is about 5-7 working days;
2. USB Interface
3. Air Assist, Remove heat and combustible gases from the cutting surface.
18W Air pump, flow can be 38L/Min.
4. Embedded Exhaust Fan, Easier install, Safer transport.
40W exhaust fan, flow can be 5.27m³\Min.
5. Rotary Axis, Engrave any cylindrical object.
6. Cellular platform, Leave no chippings on working area.
7. Intuitive Control Panel, Set Speed, power and more controls directly from the laser.
8. Water Cooling and Protection System with a chiller.
With jam-proof heat exchanger, water flow detection alarm, over temperature alarm.
9. Laser position.
10. Emergency Stop Buttom.
11. Larger Size, 400*1000mm working area.
12. Lifting platform is electric control, 0-25cm.
13. Drag - and - chain transmission line
14. Laser focal length: 5CM
15. A limit switch let it can only work when the cover is closed.
16. Machine service life: 7200H at least for laser tube, 5-8 years for machine body.
17. From professional China CO2 Laser Engraving machine supplier.
1.Machine Package:Wooden box with foam inside
Package dimension:158*92*82CM
2.Chiller Package:Carton box with foam inside
Package dimension:57*48*35CM
Package weight:13KG
CW 3000 chiller connection
1. Plug the silver ALARM OUTLET device into ALARM OUTLET port, as below picture.
2. Water tube connection
A. Connect WATERIN tube with OUTLET port in CW3000 chiller, as below picture.
B. Connect WATEROUT tube with INLET port in CW3000 chiller, as below picture.
Air pump connection
1. Connect AIR IN tube with air pump
2. Plug power cable into the socket in machine, as below picture show.
3. Plug in the CW 3000 power supply cable,
Now, the CW3000 chiller and air pump has connected already, as below picture.
Machine connection
1. Open the machine cover and loosen ribbon in laser head. As below picture.
2. Open the broadside cover and connect main board, as below pictures
3. Machine power supply cable connection, as below picture show.
4. Connect machine USB port with computer and plug USB Dongle in computer.
eBay
is safe market place to trade. eBay&seller’s extreme target is to
meet customer requirement with satisfaction. Having defined cleared
policy of return& warranty, it would benefit buyer to align
knowledge base how extensively they were protected. Industry&
Business machine was always heavy consequently shipping cost is higher.
As well, it includes all kinds of parts so warranty of them may vary.
Attached below it was some FAQ to learn policy of return& warranty.
1. 1. Q: I am fresh man to the machine. Can I buy it?
A:
Machine is always required to setup/install(NOT ready to use). You are
suggested to buy only when knowledge base is qualified.
2. Q: I have received my machine but it is too difficult to setup. Can I return it?
A: Yes, return is accepted. Buyer need to pay return shipping charge andbear 25% of purchase value as restocking fee.
3. Q: Do you solve hardware&software issue?
A: The product was tested PASS before shipping. After delivery, we assist you to solve problem. Buyer is responsible for parts replacement.We disclaim computer compatible issue is covered by warranty.
4. Q: I received my machine but box was seriously damaged so machine was heavily damaged. What can I do?
A: If machine was received heavily damage, we will pay for return shipping cost. Please don’t worry.
5. Q: I received my machine but I found tiny deformation on side panel. What can I do?
A: In this case, please check/test whether the machine works in order. If so, we send some gifts in small value. On the other hand, if machine doesn’t work in order, buyer was asked to take a video and we send replacement parts. Buyer is responsible for parts replacement.Return is NOT accepted for such reason. We send some gifts in small value
6. Q: I receive my machine but it doesn’t work in order forparts/accessories are broken. What can I do?
A: I will send parts/accessories for free.Buyer is responsible for parts replacement.Please don’t worry. Return was NOT accepted. We send some gifts in small value
7. Q: I receive my machine but product appearance different to photo in listing(like panel, switch, pump, fan…) can I return it?
A: Manufacturer own the right to change/upgrade the product without notice. If product works in order, return was NOT accepted. We send some gifts in small value . If appearance was concerned, please kindly ask us to take photo before shipping.
8. Q: I receive my machine with a lot of scratches. It is used one. Can I return it?
A: The machine was economicsolution to business. Appearance was not care too much. It is NOT used, just born with a lot of scratches. Return is NOT accepted. If you mind it, please consider it before bidding.
Buyer Standard Service Guidelines
Payment
1. We only accept the payment byPayPal.
2. When you payment, please leave your correct address and phone number, we only ship the product to the PayPal address.
3. Buyer is liable for impact due to wrong shipping address and phone number.
4. Immediate payment is required.
Shipping & Delivery
1. Transportation Tips
* We don't delivery to following countries: Canary Islands,Croatia, RussianFederationand Brazil, Ukraine.
*Our warehouse(s)are locatedin UK,due to distance concern, shipment may have potential very low risk of partial damage or loss,especially to below countries: Lithuania,Spain,Italy,Sweden,Portugal, Latvia,Estonia,Finland, Romania, Bulgaria, Greece, and Greek Irelands, Poland, Czech Republic, Slovenia, Slovakia, Hungary.As an eBay honest seller, we fully take liability of above unwanted issues.To perform after service, from buyer side, do it yourself ability is required as per service guideline. Please kindly ensure you are aware of that before bidding.
2. Shipping time
|
United States |
Delivery Service |
Shipping Time |
|
Delivery from US |
USPS |
3-5 business days |
|
Delivery from China |
ePacket |
7-15 business days |
|
DHL |
5-7 business days |
|
|
FedEx(Preliminary) |
7-10 business days |
|
|
United Kingdom |
Delivery Service |
Shipping Time |
|
Delivery from UK warehouse |
Royal Mail（Preliminary） |
3-5 business days |
|
1-3 business days |
||
|
DPD |
2-4 business days |
|
|
DHL |
2-5 business days |
|
|
Delivery from China （Goods' worth is more than 17 pounds need to pay customs duties& VAT） |
DHL（Preliminary） |
5-7 business days |
|
FedEx |
7-10 business days |
|
|
Australia、Mexico、Canada and Other Asian countries |
||
|
Delivery from China |
Post |
15-30 business days |
|
DHL |
5-7 business days |
|
|
FedEx（Preliminary） |
7-10 business days |
|
|
France、Italy、Spain、Portugal and other European countries |
||
|
Delivery from UK/Germany warehouse |
DPD |
3-7 business days |
|
DHL |
3-7 business days |
|
|
Delivery from China |
DHL |
5-7 business days |
|
FedEx（Preliminary） |
7-10 business days |
|
3. Problems always happen, we pledge to do best to solve problem. We welcome everyone to communicate with us in eBay community. But, just in case, anyone open dispute/negative feedback without bilateral communication. It is not welcome and we definitely drag eBay ID to block list.
4. How to contact us by eBay message
Purchase history---> contact seller---> select a topic---> other
Please don’t select either I haven’t received my item or item I received is not as described.
5. If you don’t received your item（Post is economic but poor service quality. It may have some risk item loss） within the regular transport time, please contact us by eBay Message or Skype as soon as possible, we will deal with it within 24 hoursand make sure your satisfaction,through communication, we can give you a refund or a replacement product.Please don’t arbitrarily open disputes and leave a neutral/negative feedback or low DSR without any communication with us.
6. If the goods you receive are partialdamaged ordon't match with the item description,please take some photos and videos and sent them to us as soon as possible.After checking the photos and videos, we can reissue products or accessories to you. Please don’t arbitrarily open disputes and leave a neutral/negative feedback or low DSR without any communication with us.
Customs Tax & Duty
1. As long as item location is China (Except for the United States), all the parcels bound to target countries subject to tax&duty.For specific tariff, please kindly contact local customs house for details.All tax&duty are at buyer’s expense.
2. When parcel arrives at inbound country customs house, buyer is liable to clear cargos according to customs staff requirementwithin certain period. The clearance period is determined by local customs and not included in estimated shipping time.
3. For each parcel, we will take a declaration of 60% the total value of goods .If you have special requirements for the product value of the declaration, please leave a message! Thank you!
Return Policy
Repairing:In most cases when item got problems we shall send you necessary parts with free cost for your own replacement so you needn't return the machine to us for repairing. And we shall provide online technical guide for you to replace the parts.
Exchange:All items from us will be entitled to a 1to1 exchange if you find the item is faulty within 14 days when item is signed. Please note returning item must IN ORIGINAL SHAPE,that means this warranty DOES NOT COVER damage caused by mishandling,abusing, alteration, neglect, disassembly or dropping. After checking we shall send you a new set. Buyer take liability of returning cost.
Return: We offer refund if the item is not to your liking within 30 days. Items must be in the same condition as they were sold and must come with the same packaging and any accessories that accompanied the item (if applicable). Return postage will have to be paid for by the customer unless there is a fault on our behalf in which case we will bear the postage cost.A 25% restocking fee will be applied on all kinds of refund. And the returning cost would at the buyer's responsibility.
Warranty
The product was covered by one year warranty except consumption parts/accessories. The way to execute: parts was given for free. Buyer is responsible for parts replacement. Warranty for consumption parts may vary and advice separately.
Customer Service Support
|
Country |
Working Time |
|
China Beijing Time |
9:30am~6:00pm(Monday ~ Friday) |
|
United States New York Time |
11:30pm~5:00am(Sunday ~ Friday) |
|
United Kingdom London time |
2:30am~11:00am(Monday ~ Friday) |
|
Other EU countries |
3:30am~12:00am(Monday ~ Friday) |
|
*If you have any questions about products or transportation, please contact us before bidding or payment! Thanks. |
|
|
*Sometimes we will send an eBay message to tell you something about the product or transportation information before shipment, it will need you confirm, so please remember to check your E-mail after payment. |
|
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* After you receive the goods, if you have any questions, please contact us by eBay E-mail or our Skype. |
|
Feedback
* Our service may be not best but pledge to become better and better.
* If you have any displeasure on our product, please no hesitate to tell us. We will help you to solve it.Your satisfaction is our first priority. We appreciate your positive feedback.
* We sincerely ask you not to leave negative feedback or low DSR before contacting us. No seller can ensure no problem but value how to solve problem.
* Any unfriendly behavior is not welcome, such asneutral/negative feedback or low DSR without any communication with us.We will add you in our block list and not deal with you anymore.Thank you for your understanding.
