If you are not completely satisfied with your purchase, simply return it unused and undamaged in the packaging in which it was supplied within ten days of receipt and we will refund the cost of the goods.

Damaged or Faulty Goods

If your order arrives in a damaged condition or only part of it arrives or it is materially faulty in some other way, simply inform us immediately or at least within 7 days of receipt. Once Masters Games has validated the claim of damaged or faulty goods, a replacement order or replacement parts will be shipped to you as soon as is reasonably possible regardless of the length of time that any insurance claim by Masters Games might take. Masters Games will cover all costs reasonably and properly incurred by you.

Should it prove impossible to replace an order which arrived damaged or faulty, then Masters Games will refund the cost of the order and the shipping. Should Masters Games require a damaged or faulty order to be returned, the cost of the return shipment will also be covered by Masters Games.

For timber products such as skittles, cheeses, wooden balls and Aunty Sally equipment, please refer to our Timber Quality Statement.

Returns Policy

Should you wish to return your order upon delivery, you must inform us within 7 days of receipt and send it back to us within 10 days of receipt. Masters Games will give you a return address once you have informed us that you wish to return the order.

We ship our items via Other 24 Hour Courier.

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