Soft Heat Soothing Therapy Heating Pad Moist or Dry 12" x 15" Brand New This item is new, still inside of plastic protector bag. However, Boxes are in poor condition and will not be mailed along with heating pad. The heating pad is still brand new and very well protected in its original packaged plastic bag. Instructional booklet also included. (photo of open pad is not being sold and was only used to post pictures of pads) 4 Heat Settings SmartHeat Technology with auto shut-off 9 Foot Cord Machine Washable cover Maintains comfortable even heat