What is a refurbished laptop & what to expect when buying a refurbished item?   

A refurbished laptop is almost identical to a new laptop just with minor signs of previous use, whether that be from when the machine when displayed as a demonstration laptop, or has previously been owned by another person for up to 14 days before being returned. Refurbished laptops unlike most refurbished items don't loose there speed & will have the same performance as a brand new laptop just for a lot less money, and maybe with minor signs of use to the device.  

  
Critically you can get a faster, higher spec refurbished laptop for the same price of a slower, lower spec brand new laptop.  

All machines are fully tested to the highest standard, ensuring every laptop we send out will perform to the highest of its ability. All of our refurbished products come with a 3 month warranty for peace of mind, we also offer the highest level in customer support should you have any problems or even just general queries about your purchase.  

Unlike most refurbished item sellers, we grade & photo each item individually so you know exactly the condition of the item you are buying.   

Buy with confidence from EXDEMOLAPTOPS  

Exdemolaptops is a trading name of Stock Must Go LTD  

When you buy products from Stock Must Go, you can rest assured that we have taken our time to have a member of staff list the machine manually whilst in front of them to give you an honestly described eBay listing, and that they will be delivered quickly.  Also, if you have any questions before, during or after you make your purchase we’ll answer them quickly, honestly and in an unbiased manner.   

We work with some of the UK’s leading high street and online retailers, taking their returned and ex-demonstration computer equipment, carefully inspecting and refurbishing (if required) items before securely data erasing them and resetting back to factory settings we also repackage them.  We sell these products through our eBay store and retail outlet.  This enables us to provide high quality products at affordable prices, with excellent advice and support before and after you make your purchase.   

Paying for goods  

Our preferred method of payment is PayPal, the safest and easiest way to pay for goods on eBay.  

  **It’s important that you only pay for goods when you know that you will be available to receive the delivery on next working day**         

When will your order be delivered?  

We ship our products with the courier APC for delivery the next working day, if you pay before 3pm.  We class working days as Monday – Friday, excluding bank & public holidays.  You will receive and laptop, desktop or touch screen device before 12 and any smaller devices before 5:30 and you’ll need to be at the delivery address to sign for the goods.  The delivery will be attempted upto 3 times and no item will be left "safe" or with a neighbour.  

Goods paid before 3pm on Friday will be delivered on Monday (excluding bank holidays).  Items ordered and paid for on Saturday or Sunday will ship on Monday, for delivery on Tuesday.  Saturday deliveries are available at an extra cost.  If you require delivery on a Saturday, please contact us.  We'd be happy to help.  

If you miss your delivery, a card will be left by the courier and you should contact APC to reschedule the delivery.  Unfortunately, we cannot be held responsible for missed deliveries and therefore cannot offer any full or part refund on this basis.  

If you experience any problems with your delivery, please contact us on 01543 227000, Monday to Friday, 10am-3pm.   

 Items damaged in transit  

We pack our products well, but if you receive an item that has been damaged in transit, you can either refuse to take delivery of the item or sign for the item as “damaged”.  It may also be the case that you realise that the item is damaged after taking delivery of the goods.  In all cases please notify us within 12 hours of the delivery and we’ll be in touch with you to help resolve the problem to your satisfaction.  You can contact us via eBay messages (please refrain from opening a case), or on 01543 227000, Monday to Friday, 10am-3pm.  

Auctions  

If an item is active and has bids, we cannot end an auction early for a “buy it now” price. This is in line with eBay's policies and ensures a fair deal for people who have already bid on the item.  If you're looking for products to “buy it now” please visit our shop, where we always have items available.   

Contacting us  

We love to hear from our customers and are always happy to help you before, during or after you’ve bought from us.  The best way to contact our team is through the eBay messaging system. You can send us a message by using the "Questions and answers" section towards the bottom of this page and we’ll respond to your enquiry quickly.  

You can contact our eBay team directly on  

01543 227000  

Monday to Friday 10am -3pm (excluding public holidays)   

Leaving Feedback  

Our business thrives on five star feedback from customers like you!  It’s our aim to provide you with great products at a great price.  If for any reason we haven’t exceeded your expectations or you are unhappy about any aspect of your purchase from us, please contact us directly prior to leaving feedback or opening cases and we’ll do everything that we can to help you.   

** Our business thrives on five star feedback from you!   **  

Five star feedback is important to us, as is your absolute satisfaction as a customer.  Ebay judge our performance as a seller based on the amount of 4 & 5 out of 5 star ratings we receive so before you consider leaving anything less than five stars, please contact us on 01543 227000 to let us know and allow us to put things right for you.   

Your right to cancel the order  

You have the right to cancel your order within 14 days of payment being received. If you would like to cancel an order and return an item to us, please contact us via eBay.  We will then provide you with shipping information and will refund you once the item is received back. The cost of returning items to Stock Must Go LTD is payable by you.  

Our No-Quibble 90 Day Warranty  

Stock Must Go supplies stock either as fully tested and working, or as “faulty, for spares or repair”.  Our obligations for these two types of stock differs, so it is important that you read and understand our warranty information.  Our warranties are provided in addition to your statutory rights as a consumer.  

Tested & Working Stock  

Every item that Stock Must Go supply as fully tested and working is covered by our no-quibble 90 day warranty return to base warranty.  

The 90 day period begins from the date of delivery.  If during this period, your item develops a fault, you should contact us on 01543 227000.  We will endeavor to diagnose and fix the fault over the phone, but if we are unable to do this, then you will be provided with return instructions.  

The cost of shipping faulty items is the responsibility of the customer.  Repaired items will be returned to the customer at no extra charge.   

Our warranty covers all that would be covered by the product manufacturer, however misuse or customer induced damage is not included.  If you have accidentally damaged your product, it’s likely that we’ll be able to repair the item for a very reasonable price.  Please call us and have a chat with one of our technicians.  

We advise that the use of 3rd party (non-original) chargers and batteries with your laptop or tablet may cause problems and will invalidate your warranty.  

Stock that we sell as faulty, for spares or repair   

Items that we supply as “faulty, for spares or repair” are sold as described and do not carry a warranty. We advise you to ask any questions you have about the item, the parts/components that work or are included before you make any bid or purchase.