DELIVERY INFORMATION

Free UK Delivery on Orders over £100 UK only - Pre Valentines delivery UK only

If an item is marked in stock on the drop down it is available for standard delivery 3-4 days or special next day delivery £6.95. We will endeavor to dispatch all orders received before 3 pm that day.

If the lingerie you require is not in stock then the time scale for delivery from the particular designer will be clearly displayed when size is clicked on the drop down. i.e  3-4 days or 2-3 weeks. If you have ordered from more than one designer then we will dispatch all items when order is complete. Unless otherwise requested.

DELIVERY INFORMATION

Location *Next Day Special Delivery Next Day Gift Boxed Signed For
UK Mainland £6.96   Gift Boxed £8.95

*Next day delivery applies to UK orders placed before 3 pm. If your address is remote please allow an extra day. Next day delivery cannot be guaranteed on a Saturday, so if your order was placed on a Friday your next day delivery would be Monday.

*If your delivery address is within 10 miles of Henley in Arden, Warwickshire and is placed before 12 noon. We may be able to offer same day delivery. Please call our enquiry line to discuss the options available.

Location Standard Signed For Gift Boxed Signed For

Highlands & Channel Islands £4.95  Gift Boxed £13.90 (1 to 2 working days)
Europe £8.95  Gift Boxed £19.95 (3 to 5 working days)
Rest of World £12.95 Gift Boxed £24.95 (5 to 10 working days)

Europe standard deliveries are between 3-5 working days, but if orders are placed during sale periods, delivery could be up to 10 working days. All orders can be delivered to residential and commercial addresses.

PARCELS UNSIGNED FOR IN THE UK

If your parcel is not signed for a card will be left by Royal Mail for you to collect from your local depot.

PARCELS UNSIGNED FOR OVERSEAS

Parcels undelivered will be returned to Honeys Lingerie Boutique, and then will be re delivered at the additional cost of original delivery. You will receive an email to confirm this and the amount will be debited from your account.

EXCHANGES

We will cover the postage cost of your exchange item that will be sent to you.

OVERSEAS ORDERS

All overseas orders are subject to local import duties and taxes. These may be affected by customs and excise delays. Honeys Lingerie Boutique is not liable for any local import duties or custom delays that may be imposed.

CHRISTMAS

To receive your order in time for Christmas, we recommend all in stock orders for standard delivery need to be placed by Friday 20th of December the last day for special delivery orders will be 2pm on Monday 23rd December, after this time please call us on 01564 794428 for availability. Or collect from our Boutique 129 High Street, Henley In Arden Warwickshire, B95 5AU. The Boutique will be open 9-5pm Christmas eve 24th December.

Orders for Europe, USA and the rest of the world Christmas shipping as follows

Wednesday Friday 5th December Asia, Far East (including Japan), New Zealand
Thursday 4th December    Australia
Friday 5th  December    Africa, Caribbean, Central & South America, Middle East
Monday 8th December    Cyprus, Eastern Europe
Tuesday 9th December    Canada, France, Greece, Poland
Friday 12th December    USA
Saturday 13th December    Western Europe (excluding France, Greece, Poland)
Tuesday 23rd December    UK special delivery

Non Stock orders for individual Designers Christmas cut off dates for ordering are as follows - after the dates below please call for availability on 01564 794428

Liliana Casanova - 12th December
Lise Charmel (non stock items) - Monday 16th after this time please call
Sonata -  9th December
Baujais - 15th December
Tatu Couture – 19th December
Jane Woolwich - Please call or contact us for availability as the cut of date for Christmas has passed but we are able to offer certain pieces in the collections for pre Christmas delivery.

DELIVERY RETURNS

Honeys Lingerie Ltd will deliver goods which are neither damaged nor defective, that is, they will be of “ satisfactory quality “ and “ reasonably fit for the purpose “ for which such goods are normally supplied. At Honeys we operate a stress free exchange and returns policy, so if you need to exchange your lingerie for a different size, or item is unsuitable, or if you need to return an item faulty upon receipt then just follow the steps below.

Liliana Casanova couture products, Jane Woolrich, Diki and Sonata Lingerie Made to Order Products are exclusively made to order to customers requirements so there for non returnable unless faulty.

NON - FAULTY ITEMS

Returns on non faulty items of lingerie and swimwear will only be accepted back if gusset strips are in place and intact.
Honeys will only exchange an order for a different size, subject to availability
Honeys Lingerie will not accept any non faulty garment back for return or exchange that has been worn and/or where tags have been clearly removed
Regrettably we cannot refund purchase postage costs.

Items made to order are non returnable unless faulty, please ensure you order correct size at time of purchase. If you are unsure of sizing please contact the boutique we are always happy to assist or supply us via email sales@honeyslingerieboutique.com  with further size information for Liliana Casanova or Jane Woolwich nightwear.

FAULTY ITEMS

“If goods are received by you in a damaged or defective condition, as a customer you are entitled to terminate the contract with Honeys Lingerie Boutique Limited on notice and return the damaged/defective goods to us in their original condition and you will then be entitled to a full refund on the same debit/credit card originally used as payment, of the price which you have paid for the goods.”
Honeys Lingerie Boutique Limited will re-credit the customer’s credit card within 30 days of their original order, provided that the goods are, within that time, returned to Honeys in the condition they were in when delivered to the customer.”

STEPS TO LOG YOUR RETURN

1. Email enquiries@honeyslingerieboutique.com or call 01564 794428 giving your full name, address and all available contact number that you can be contacted on during daytime.

2. You must log your return/exchange request to us within 10 working days of receipt of your purchase. Honeys Lingerie Boutique will credit the customer’s credit/debit card as soon as possible and, in any event, within 30 days of the order, provided that the goods are returned to us in the condition they were in when delivered to the customer.

3. We will then issue you with a returns number by email; this must be written clearly on the inside and outside of your package that you are returning.

4. All UK exchanges are free, other destinations are at the cost of the original delivery (cost of return outside of UK will be charged to customers account prior to postage). All returns costs are to be covered by you the customer and Honeys will not be liable to meet any of the postage costs. Refunds will not be given on gift boxes or gift wrap.

5. All returns and exchanges must be sent to:
Honeys Lingerie Boutique
Welch House,
Suite 4
90/92 High Street
Henley In Arden
Warwickshire
B95 5BY

On international deliveries, duty and custom charges are excluded therefore you may be invoiced additional local sales taxes at the time of delivery. Depending on delivery address you must be aware that on returned packages the local sales taxes may not be refunded.

All exchanges and returns received by Honeys Lingerie after the requested specified time will be liable for all delivery and shipping costs and stock availability may be limited.

If you have any further enquiries with regards to a return/exchange then please do not hesitate to contact us on 01564 794428, or enquiries@honeyslingerieboutique.com.
Honeys will not cover the postage costs on any returns unless faulty or exchange.

EMAILS

enquiries@honeyslingerieboutique.com
sales@honeyslingerieboutique.com