Return PolicyChange your mind?Items purchased from MetroKitchen can be returned or exchanged if they are in new and unused condition within 30 days of receipt (Returns on purchases made during the holiday season, from November to December, need to be made no later than 2/15/2012). Only items in new and unused condition and in the original, manufacturer package will be accepted for exchange or refund. Items that MetroKitchen considers to be used will not be accepted for returns, even if they have been used only once and then washed. Sale page items are not returnable. If your order qualified for free shipping and you want to return an item or items, you will be credited back the cost of the item(s) less how much it actually cost MetroKitchen to ship the item(s) to you. If your item came with a free gift, the gift must also be returned in new, unused condition to receive the full refund, except as noted above on shipping costs. Please send the item(s) you want to return by a shipping method that is insured and traceable to the address below. Please pack returns, when possible, in their original MetroKitchen outer carton or other sturdy outer carton to ensure returned product arrives in good condition. MetroKitchen.com Attention: Returns 4041-A Kingston Court Marietta, GA 30067 Items that are not in new and unused condition and in the original manufacturer package will NOT be accepted for refund or exchange. NOTE: Please allow 14 to 21 business days for processing of holiday exchanges or returns. Returns are processed within five business days during non-holiday periods. Return Policy for Drop Shipped items not in the MetroKitchen warehouse - John Boos, Enclume, Ruffoni,Capresso, Emile Henry. Many John Boos, Enclume, Ruffoni and Capresso products are custom-ordered at your request. If it is a dropped ship item, you will see that information noted on our website. Consequently, for returns or refused shipments, you will incur two additional charges. They include: * The actual cost of shipping the item to and from your home/office. (These charges are the actual costs incurred by Metrokitchen for providing free ground shipping to you.)
MetroKitchen.com Attn: Warranty Service 4041-A Kingston Court Marietta, GA 30067 Due to manufacturer regulations, some items (Viking, Kyocera, John Boos, Capresso, Ruffoni, Enclume) must be returned directly to the manufacturer. Please call us toll-free at (888) 892-9911 and we will be happy to assist you. MetroKitchen does our best to be as accurate as possible. However, MetroKitchen does not warrant that product descriptions, prices or other content of this site are error-free, complete or current. MetroKitchen is not responsible for typographical errors. If a product offered is not as described, your sole remedy is to return it in unused condition, following the guidelines detailed above. If a product has an incorrect price, we will correct the price you were charged to insure that you are charged the proper price. |
About UsMetroKitchen.com sells only first quality merchandise. We ship directly from our warehouse in Atlanta. Every product is new, first quality, not used, refurbished, no seconds. We're an authorized retailer for the brands we sell so the items you buy come with manufacturers' warranties. MetroKitchen has been in business since 1998. |