FACTS ABOUT ESTATEAUCTIONSINC
(Norb & Marie Novocin)
Estate Auctions, Inc.
*** ONE OF EBAY'S LEADING SELLERS OF ANTIQUES, COLLECTIBLES & RARE ITEMS***
*** IN OUR 16TH YEAR ON E-BAY ***
*** OVER 40,000 SALES ON EBAY ***
*** We are Trading Assistants - We can sell items for you! ***
*** OVER 16,500+ POSITIVE FEEDBACKS (11,535+ UNIQUE) ***
100% Positive Feedback and we maintain a great rating - View Feedback Here
*** OVER 4,000 REPEAT BUYERS ***
YOU CAN BID WITH CONFIDENCE!!
Please note: We put up a very ecclectic collection of items and are not experts in every area,
so descriptions are our best guess as to what something is. While we try to research each item to the
best of our ability, it is the buyer's responsibility to know what they are buying.
TERMS OF SERVICE
EBAY is ALL we do for a living, husband and wife (Norb & Marie) working together, while we home school our kids on our farmette in Rural Delmarva. We have worked very hard to build our little business and it is very important to us. We try and do business the old fashioned way and have a rather simple outlook.
Treat all of your customers as if they are family.
Be courteous, answer emails, be fair in all your deallings and try and make friends of each and every customer.
BUT... with eBay's new star rating and the rate increases in the U.S. Postal rates we needed to define and explain our methods of business.
ONE - Who We Deal With
We sell and ship world wide to anywhere, so please email us for a quote to wherever you happen to be.
TWO - Shipping Charges
We charge shipping based on the USPS system, we will sometimes ship via courier if we can get it to you within the same time frame or faster. We add a reasonable cost for materials, normally that is $2.00 for regular sized packages. For small flat items $1.00. That covers the expense of boxes, envelopes, bubble wrap, peanuts, (We only use new packing materials, life is too short to scrounge through dumpsters). For larger items that take a larger more expensive box, we charge a little more, to cover the special box, example paintings or lamps. For oversized items or items that will take special attention to package, (Build a crate, wrap a zillion things individually, etc.), we ask you to email us for a quote on shipping prior to the auction ending. If you do not, we charge the same amount as if you did. In other words WE NEVER GOUGE OUR CLIENTS SHIPPING COSTS!!
THREE - International Shipping
We charge shipping based on the USPS international system. The rates follow the same guidelines as number two above, though for international customers we add an additional $1.00 to cover the extra paperwork involved in international shipping. If an amount goes over $50 in value we will only ship it with Priority or Express Mail, regardless how small an item. That allows for us to have international tracking. There is no tracking available on First Class Mail.
FOUR - Insurance
eBay's policies no longer allows us to charge the client for insurance. But... we still apply insurance to any item that goes over $27.00 in value. We reserve the right to use the insurance carrier of our choice. Sometimes that is Postal or the Carrier's Insurance and sometimes that is a private insurance company such as DSI or U-PIC/Shipsurance. If we use a private insurance company the package will not be marked insured, but it will be.
FIVE - Methods of Payment Accepted
We abide by eBay's rules and try and stay abreast of their changes. We accept Paypal. Paypal also accepts the major credit cards, or we also take Credit Cards Directly over the phone, (MC, VISA, DISCOVER, AMERICAN EXPRESS, CARTE BLANCHE, DINERS CLUB, JCB) Bottom line, whatever method is most convenient for you.
SIX - Time Frame To Pay
We ask all auctions to be paid for in the fastest possible time frame. (This is all we do for a living and we need the money to pay the bills and buy more unique and fun items to put up on eBay)
SEVEN - Shipping Time Frame
We make every effort to ship in a timely manner. We are home schooling the boys, listing tons of items, and as like any of us are just plain swamped, so we have to schedule a special time to pack and ship. We ship on a first paid, first shipped basis. (We do not ship any item until it has been paid and the funds have cleared.) With the ebb and flow of payments we manage to get everything out of the door within one week. If there is a rush, we will make every effort to work with you in getting it out of the door faster. As you can see from our feedback, we do not disappoint. OF COURSE, items that need special attention, crating, etc adds to the time frame of those items.
EIGHT - Local Pickup
Sometimes it makes sense to come by and pickup your items. Sometimes an item is just too big for any other option. If you've arranged local pickup with us, you must pickup the item within 30 days otherwise it will be subject to storage fees or relisting.
Finally, NINE - Communication
Please feel free to contact us at anytime, with any question or comment. Unless we are out of town we make an effort to answer all emails as quickly as possible.
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