We source our products direct from the brand owners and we also import goods under our own registered brands i.e. "True Face" & "Gaffer" whilst sourcing our merchandise we don't use middlemen , we also keep over cost of operation very low which enable us to offer you merchandise at bargain price. Moreover we have no quibbles return policy and our customer service team aim to reply all your queries as soon as possible. Our key features are given below:

• 30 Days No Quibble Returns Policy for 100% customer satisfaction.
• Every product is 100% authentic which is supplied direct from the brands.
• Among the lowest prices you can't find anywhere with brand new products added every week.
• Dedicated customer support with less than 4 hours response time to messages on working days, however depending on the time of the year it may take up to 24 hours excluding public holidays.
• Guaranteed next day delivery service is also available.
• We accept all payments by PayPal to keep our customers safe & secure.

If for any reason you are less than 100% satisfied with your shopping experience we would ask that you contact us, ideally before leaving feedback, to give us the opportunity to make things right.

Detail Seller Ratings:
Positive Feedback:
Neutral Feedback:
Negative Feedback:

We try to give our customer best shopping experience but we do of course understand that sometimes things may go wrong, we would like to offer you our assurance that episodes of this nature are rare and, although extremely regrettable, they are not indicative of the usual high level of service for which "TrueFaceUK" is renowned. It is never our intention to give customers a bad shopping experience with us and we value our customers, So please contact us before leaving Negative Rating as it is impossible to resolve an issue if you didn't know about it.

All items which are ordered before 3 o'clock are shipped on the same day and the rest within 24 hours of receiving payment.

Normally 95% people receive their Standard Delivery items within 3-5 working days however sometimes it takes longer due to unexpected circumstances at Royal Mail's end. All Standard Domestic Delivery items are handed over to the Royal Mail, which sometimes fail to deliver on time for unknown reasons and we got no control over shipping services.

Royal Mail guidelines state that we should allow Royal Mail 15 working days for UK orders and 28 days for international orders from the date of dispatch, before an item is considered lost. We sincerely apologies for this delay and thank you for being patient.

Please see below the table for shipping / delivery options we offer at our eBay shop:

We offer our items nationally as well as internationally and the Estimated Transit Time is based on deliveries to major cities (in Working Days).

We hope that you will love everything you buy from us, however if this is not the case, please contact our customer support team through eBay Messaging System. We have 30 days no quibbles return policy - you may return an item to us for a refund within 30 days of receiving the item for any reason. All we ask is that the item must be unworn with all tags and labels still attached and in original packaging.

Please ensure that under garments like Bras, lingerie, swimwear, vests & underwear items are tried on over your own under garments. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.

When returning items to us, please Re-pack the item in its original packaging with labels and tags still attached and add a note with your eBay ID & contact details to avoid any unnecessary delay in processing your refund.

We will process the refund as soon as we receive the item but please allow up to 72 hours for refund. We are NOT responsible for the postage cost that you incur to send the items back to us, if it is not our fault.

Return Address:

True Face
Unit 2F Moss Industrial Estate
Woodbine Street East
Rochdale
Lancashire
OL16 5LB
United Kingdom

If you are unhappy with your purchase or have any query then please contact us by eBay Messaging system prior to leaving any feedback as it is the best & fast system to reply all queries & resolve all issues including sales, returns & refunds issues.

We normally aim to respond to your query within 4 Hours, however, due to the high volume of emails there may be a delayin the response time to your email, should your query require detailed investigation or feedback from a third party i.e. the Courier Company so please allow us at least 24 hours to reply all messages.