How can I pay for my order? PayPal is the fastest and most secure payment method to pay for your order. For your security we only despatch your order to the address you provide us via PayPal.
How will I know when my order has been dispatched? Do you offer a next day delivery? What do I do if I have not received my order? What happens if I am not at home to accept my delivery? For International orders please refer to your local postal company for their standard procedure, in case this differs to the UK. Do you deliver on Bank Holidays? When you ship overseas do you combine postage charges /send items together?
You will be sent an email confirmation once your order has been despatched from our warehouse.
Please note we must allow 15 working days before we can class your item as lost.
If your order is received before 1:00pm on Monday to Friday we can arrange for this to be sent on a next day service. Delivery charges for this service are available when using the eBay checkout. Please note this service is only available within the UK.
Should your order not arrive within the estimated time and you have received conformation that it was dispatched please check the following:
1) With any neighbours.
2) With any other resident at your property that might have the parcel but hasn't told you yet.
3) In any possible, safe places, that a driver might have left the parcel in.
4) That you have enquired at your local Royal Mail delivery office.
5) Re-confirm your delivery address so we can verify this is where it was sent.
For International orders please refer to your local postal company for their standard procedure, in case this differs to the UK.
The majority of our items are too big to fit through a standard letterbox. If you are not at home when delivery is attempted you should receive a Royal Mail or Courier 'Something for you' card saying you missed an item being delivered.Please follow the instruction on the card to retrieve you parcel.
Bank Holidays are not classed as working day so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.
We will post your items together as long as the total weight of the parcel is less than 2kg. Postage for items shipped overseas is charged per item. This is to ensure a more efficient and faster delivery of your goods.
For International orders please allow 7 to 14 working days for delivery.
How do I return an item? All returns now must be processed throught the ebay returns channel. Goto your purchase history and click on "more actions" then click on "Return This Item" and choose the correct option for example "Dosen't Fit". Then follow eBays instructions Please ask for a "Proof of posting certificate" as we cannot be held responsible for goods that go missing whilst in transit. Return Address When can't I return an item for exchange or refund? When will I receive my exchange or refund?
We want to ensure you are totally satisfied when shopping with us, so if you change your mind for any reason, you are able to report an item that is unworn, still has its tags intact and in a resalable condition to us for Return, within 30 days of it being dispatched to you.
The Fishing Tackle Shop
21B Orritor Road
Cookstown
BT80 8BN
United Kingdom
In following circumstances we cannot exchange or refund your payment.
We will process your exchange or refund as soon as your item is received back into our warehouse.
Contact Us via eBay Message, email or phone. Customer service will be happy to assist with any queries; Operating times are: Monday to Friday 9.30am to 5.00pm. Phone: +44 (0) 28 8676 3682
