Should you not receive your item within a reasonable time frame, 99.999% of the time its a Royal Mail fault.  Items are deemed lost after 14days. PLEASE do not open a case but email with your purchase date and we'll sort it out!  Thanks for your anticipated cooperation. In response to feedback on staining, please note that certain colours e.g. blue/green do stain in most professional face paint brands. If in doubt, please ask any professional face painter and they will tell you this. Olive oil or any other oil WILL conveniently remove any residual paint on skin.   For new Painters, Please pay attention to the dimensions of the 20g pots. These are designed to be used with one-stroke brushes which are 1/2" - 1" in width. The case is sightly wider than this. Any wider or bigger will render them useless and unfit for purpose!  So comments like "item small, tiny, I'm disappointed etc" are not objective and simply reflect buyer painting experience ------------------------------------------------------------------------------------------------------------------------------------ These cakes are handmade in a Smoke/Pet-free home and perfect for One-Stroke painting or Sponging  With no doubt,  you are getting Genuine High Quality Snazaroo paint! 20g  ~4 x 6cm rectangle 18ml/40g  ~7cm dia. disc Some have been wiped over either to clean them/give a more even appearance Snaz paints come in a thin container stuck to another which sometimes loosens in its base and will twist around when you swipe with a sponge. As such, your split MAY be packed in a DFX pot   Much effort has been made to make these neatly however, do not expect aesthetic perfection. Nonetheless, they would perform exactly like their standard factory made counterparts. Purchase equals acceptance.  Please check my other listings for other brands and face paint supplies I am keen on maintaining my 100% positive feedback and WILL resolve any issues you may have with your split so pls, DO get in touch. Thank you!