MSD Factory Reconditioned Description

This is an official MSD Factory Reconditioned product listing. 

Factory Reconditioned products consist of products that were originally sold new, or sent out as demo units, these products were then returned, sometimes without even being opened. Once we receive a product back, it is tested and then reconditioned to original factory specifications by Manufacturer-trained technicians. The testing process assures that the product meets the same stringent quality standards that are required for new products.

Since these products may show signs of a previous installation, minor wear or other cosmetic defect our policy is not to sell them as new.  Rather than scrapping them, we are making them directly available to the public.  Not only does this help us control the costs of our new products, it allows you to get a great deal on a like-new product! 

Factory Reconditioned products have limited availability.

General policies

Payment Method

• We gladly accept PayPal and All Major Credit Cards. Don't have a PayPal account? Sign up here!
• We are required to charge sales tax in Arizona, Colorado, Texas, Michigan, California, North Carolina, and Washington. Tax will be figured at checkout.

Warranty & Return Policy

• MSD Factory Refurbished products are warranted for a period of 90 days from date of sale for defects in material and workmanship. Any defective items will be repaired or replaced at MSD’s discretion. 
• In the unlikely event you have a problem with your Factory Reconditioned product, please call MSD's tech line at (915) 855-7123, Should a tech service associate determine that it is necessary to return the item for repair or replacement, you will be given instructions and a Return Merchandise Authorization number (RMA). 
• Buyer is responsible for return shipping; however, MSD will cover shipping the repaired or replaced item back to the buyer. 
• Expedited freight may be available upon request and at buyer’s expense.
• This Factory Reconditioned Warranty supersedes any new product warranty that may be included in your kit.

Shipping & Tracking

• Please see the “Shipping and Payment” tab
• We ship all US orders via United Parcel Service (UPS Ground)
• A signature is required on all UPS orders over $750
• Tracking information will be sent via email after your package ships (you must supply a valid email address during checkout)
• We ship within 1 business day upon receipt of payment
• We do not ship to APO/FPO or US Post Office Box addresses
• We ship internationally through United States Postal Service (USPS) Express Mail International; allow extra time for international shipments
• We cannot ship as a "GIFT" or ship anything internationally with changes to the invoice

Customer Service & Feedback

• Our eBay customer service hours are 7:00 am – 4:00 pm Mountain Standard Time Monday through Friday (excluding holidays)
• If you are not certain about an item or have questions, use the “Ask Seller a Question” link under the listing.
• We strive to answer questions submitted through eBay’s message system within 1 business day
• If you have a technical question about your purchase, please call MSD's tech line at (915) 855-7123 Monday through Friday between 7:00 am – 5:00 pm Mountain Standard Time.
• We want you to be completely satisfied with your purchase – please let us know if you have any problems with your purchase before leaving feedback so we have a chance to make it right – we want your repeat business!