We are a major distributor and wholesaler in the UK (Birmingham) called Infinitive DistributionsLtd.

We originally began as small family business over two generations ago, and built a reputation in Birmingham as a reliable quality health and beauty supplier.

We are now a successful international company providing the best products at amazingly discounted prices.

This success has led us to open an eBay account and start trading on several online platforms.

We buy our products in massive quantities and are therefore able to offer our customers the lowest prices possible.

We pride ourselves on our professional performance, looking to satisfy all our customers. We look to do this by dispatching your items correctly and within 2 hours.

If there any problems we do our utter most to resolve our issue, as we understand the problems customers can face when buying online.

We are an experienced company that operates 9am- 9pm (Monday- Friday). Unlike other eBay sellers who are a part time business we are fully focused on our eBay customers.

Delivery

We mostly use royal mail postal service to post our orders. However on some of our larger/ heavier products we may use another courier service.

If you want a particular courier service please message us, although this may incur an extra charge.

Shipping
1. All orders will be shipped directly from our UK Warehouse. All items will be shipped within 24 hours after payment is received. We will notify you the shipping time of your items. Please NOTE that orders placed on weekends or public holidays will be sent out on the next working day.
2. Shipping details: 
United Kingdom: 1-3 business days by Royal Mail 1st Class Standard EU countries: 3-7 business days by Royal Mail Airmail (Small Packets). For multiple purchase or special shipping requirement, pls contact us.
3. Delivery may be delayed during weekends and holidays. We'll strive to provide you the most reliable way of shipping. But sometimes it is highly depended on the courier companies and local customs, especially for international shipping.
4. Please note tracking numbers are NOT provided on economy / Standard postage
5. If you are ever asked to pay an extra fee from the postage, PLEASE message us first. Please tell us how much the extra charge is and we will refund you. Please do not leave negative feedback for this.

1. PayPal is easy and safe, and we only accept PayPal payment.
2. If you do not have a PayPal account, we suggest you register for one or ask your friends for help.
3. If you want to make a direct payment into how bank, we will give a 2% discount. Please message us if you are interested in this option
4. You again also pick up the items. Again please message us if you are interested in this option

Our primary priority is to ensure all our customers are happy with our service.
If in the unlikely event you have a problem with your order please message and we will always resolve the issue.

ALL we ask is PLEASE do not leave us negative feedback.

Negative feedback drastically affects our sales and damages our reputation. All problems can be resolved, with a simple message to our customer support team.
So please DO NOT leave negative feedback before contacting us.
We will leave POSITIVE FEEDBACK for all our successful buyers.

We aim for total customer satisfaction and will accept refunds made in writing provided the item is unused and still in original packaging.

Also note that postage costs will be deducted from the refund. We DO NOT charge handling/administration fees.

All postage costs for returns are the sole responsibility of the buyer and items must be packed securely. We recommend recorded delivery to ensure that items do not get lost in the post.

We are always honest and fair, so we understand problems can occur with online sales. Please message us before you return the item, we will always look to help you !

We can offer great wholesale prices on 99% of our products. Please message us if your interested. Thank you.