General Shipping Information
- Alaska, Hawaii, P.O. Boxes, APO or other military addresses. The Hoover Outlet Store is unable to ship to these addresses. These addresses can still be used for Billing Address but you will need to ship to a different address.
- Orders are usually shipped the day after the order is placed.
- Shipment and delivery days are Monday through Friday, with the exception of national holidays.
Shipping Options
- The Hoover Outlet Store is able to ship to the Continental United States.
- At this time, the Hoover Outlet Store is only able to ship FedEx Ground and FedEx Express Saver.
We only accept payment via PayPal accounts. PayPal allows you to pay using a major credit card or direct transfer from your bank accounts.
All sales are subject to applicable taxes.
Products purchased directly from the Hoover Outlet Store may be returned for credit within 14 days of the date of purchase.
Please allow 4-6 weeks for processing of a return.
Credits are issued via the payment method used for original purchase.
Beyond 14 days credits will only be issued when Hoover determines that the return is due to a mistake made on the original order by Hoover.
Products sent in to Hoover will not be returned to sender whether credit is issued or not.
Shipping charges are not credited.
Hoover does not reimburse postage/shipping charges to return product. Products returned "collect" or "COD" will not be accepted.
TITLE AND RISK OF LOSS. Title and risk of loss to all goods shipped will transfer to Buyer FOB Seller's distribution facility.
LIMITATION OF LIABILITY. SELLER'S LIABILITY (WHETHER UNDER THE THEORIES OF BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE, OR STRICT LIABILITY) FOR ITS GOODS SHALL BE LIMITED AS SET FORTH IN SELLER'S SIX MONTH LIMITED WARRANTY.
DELAYS. Seller will not be liable for any damage, loss, fault, or expenses arising out of delays in shipment or other nonperformance of this Agreement caused or imposed by; strikes, fires, disasters, riots, acts of God; acts of Buyer; shortages of labor, fuel, power, materials, supplies, transportation, or manufacturing facilities; governmental action, subcontractor delay; or any other cause or condition beyond Seller's reasonable control. In the event of any such delay or nonperformance, Seller may, at its option, and without liability, cancel all or any portion of this Agreement and/or extend any date upon which any performance hereunder is due.
This Agreement may not be amended, modified or altered in any manner except in a writing signed by Seller's authorized representative.
The sale of goods pursuant to this order shall be governed by the laws of the State of Ohio.
Any clerical errors are subject to correction by Seller.
No delay or omission by Seller in exercising any right or remedy provided for herein shall constitute a waiver of such right or remedy and shall not be constituted as a bar or a waiver of any such right or remedy on any future occasion.
This contract shall be binding upon and shall inure to the benefit of the successors, and assigns of Buyer and Seller, provided, however, that the Buyer may not assign or transfer this contract in whole or in part, except upon the prior written consent of Seller.
ENTIRE CONTRACT. The terms and conditions set forth herein shall constitute the entire agreement between Buyer and Seller and no statement, correspondence, sample, course of conduct or other term shall modify or affect the terms hereof.
About Hoover
The Hoover story begins in 1907. Murray Spangler, an inventor who worked nights as a janitor, had an asthma problem. He called upon his inventor's creativity to find a solution to the dust that aggravated his asthma as he swept up at night.
Spangler gathered a tin soap box, a fan, a sateen pillow case and a broom handle, and assembled an odd-looking, cumbersome contraption that managed to pull the dust away from the air he breathed. He quickly realized that this "suction sweeper," as he called it, had enormous sales potential, and he began seeking financial backing.
W.H. "Boss" Hoover, owner of a leather goods manufacturing shop, bought the patent from Spangler in 1908, retained him as a partner, and soon had six employees assembling six units a day in a corner of the leather goods shop.
“Boss” Hoover placed a small ad in the Saturday Evening Post offering 10 days’ free use of a Hoover suction sweeper to anyone who wrote and requested it. Instead of sending the cleaner directly to the potential customer, he chose a reputable store in each city that customers could purchase from. He allowed store managers to keep any commission from a resulting sale, and then offered the store the opportunity to become a Hoover vacuum dealer. This laid the groundwork for a national dealer network which, to this day, continues to be an important channel of distribution for Hoover products.
Meanwhile, engineers were designing new and improved methods of cleaning carpet. One of their most noteworthy innovations was the beater bar, introduced in 1926, which was the basis for one of the most memorable advertising slogans in history: "It beats, as it sweeps, as it cleans." Aided by strong suction, the metal bar gently tapped the carpet to loosen deeply embedded dirt, as a bristle brush rapidly swept dirt up and out of the carpet.
Since then, the beater bar has gone through many tweaks and refinements and is still utilized in most Hoover vacuum cleaners today. Countless other "firsts" have been developed by Hoover engineers over the years to give consumers the most innovative and convenient features available. These include the disposable paper bag, the vacuum cleaner headlight, the self-propelled feature and the side-mounted hose feature.
Today, Hoover is part of TTI Floor Care North America, headquartered in Glenwillow, OH. As a leader in the floor-care industry, Hoover manufactures quality, high-performance vacuum cleaners for home and commercial settings. Since 1908, consumers and businesses have trusted Hoover to provide reliable, innovative cleaning solutions. Hoover offers a comprehensive line of products for general and special-purpose vacuuming, including full-size uprights and canisters, deep cleaners and hard-floor cleaners.
About TTI Floor Care North America
In 2007, Techtronic Industries Co. Ltd. (TTI) acquired the Hoover floor care business from Whirlpool Corporation. Adding the iconic Hoover brand to TTI’s portfolio created TTI Floor Care North America, at inception, the largest floor care company in North America. TTI Floor Care North America is dedicated to becoming an industry leader in every floor care category. TTI’s principle areas of business are power tools, outdoor power equipment, floor care appliances, solar-powered lighting and electronic measuring products. This industry giant is headquartered in Hong Kong, but maintains a customer servicing network in North America, Europe and Australia, and currently employs more than 23,000 people worldwide.
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