• California Residents must pay 9% in sales tax.
• Customs Forms are legal documents and falsification of the infomation on them is illegal.
• Payment Must be Received within 3 Business Days.  After 3 Business Days a Non-Payer
  Dispute Will Be Opened Up Though eBay & This Item Will Be Offered to the Next Highest
  Bidder via Second Chance Offers. 

Accepted Payment Methods:

Paypal
When paying with Paypal please note that we will be shipping to your verified address in your Paypal payment.

Credit Cards

• We accept Visa, MasterCard, American Express, and Discover.
• When paying with credit cards we will only ship to your billing address.
• If you would like to use a credit card only (no Paypal account) please call the store during online hours and ask for a online associate.
• We CAN NOT accept overseas credit cards over the phone, you MUST use Paypal for this type of transaction.

In Store Pickups

• You may pick up your online purchase in store.
• All in store pickups must be paid for in store.
• No online payments are accepted for in store pickups.

U.S. Shipping

• For Domestic sales we ship with the United States Postal Service and use USPS Priority Mail, or UPS Ground for items weighing four pounds and up. Tracking information & Delivery Confirmation can & will be provided.
• There is a surcharge for items being shipped to PR, HI and AK. Please contact us for a shipping quote prior to bidding/purchase.
• Items delivered to P.O. Boxes weighing Four (4) Pounds or more may incurr additional shipping charges.

International Shipping

• For International sales we ship most items with the United States Postal Service and use USPS Express Mail with tracking.
• Some items are shipped using eBay's Global Shipping Program and will ship by International Priority Mail.
• Pacific Coast Hobbies is not responsible for any customs fees or taxes that your country may charge and does not include those charges in our listing prices. However, if your item is eligible for ebay’s Global Shipping Program the customs fees will be estimated and included in the listing. Although these fees are included in the purchase price they are calculated and paid directly to ebay.

Return Policy

• Please contact us through the ebay messaging system by going to the contact seller link within 14 days.
• All returns are subject to a 15% restocking fee.
• All items must be unopened and in the original packaging.
• Buyer will be responsible for shipping charges on returns. Original shipping costs will not be refunded.
• If the item was sold with our Free Shipping Promotion the amount refunded will be less the 15% restocking and the original shipping cost.
• Please note that refunds for returns are applied less Shipping and Restocking fee

If you purchased a brand new item and the box arrives damaged:
Please refuse the shipment when it arrives. If you are not able to do that at the time of delivery and the item has damage due to mishandling during shipping (i.e. both the product and the box show considerable damage), please call us PRIOR TO OPENING at 310-530-7127 and ask for the online department and/or email photos of the damaged item and box through ebay messaging.

If you purchased a brand new item  and it arrives with damage (that was not due to shipping) or a defect and/or missing parts:
Please contact the manufacturer directly. They will be able to help you with any issue you are having. If they do not help you with your issue, contact us by phone 310-530-7127 or message us through ebay and we will see if we can help you further.

These instructions must be carefully followed to process your request.  Also please include in the body of the email the following:

• Name & User ID as it appears on your Ebay account
• Ebay item number of your purchase
• Reason for return or exchange

When you are ready to send the package back please include a copy of the email including our response and send with the item to:

Pacific Coast Hobbies Returns
eBay Item number/User ID
1747 Pacific Coast Hwy.
Lomita, CA. 90717

If you have an ebay question that is performance or technical related on a new item (not pre-owned auctions) or for your general hobby needs you can speak with any of our knowledgeable store staff during regular store hours or for questions related to a specific transaction or auction items please call during the Online Department Hours.

Online Department Hours
Mon-Fri: 10:00 am-5:00 pm

General Store Hours
Mon-Sat: 10:00am.-8:00pm. (PST) and Sun: 11:00am.-5:00pm. (PST)