The specifications published on this website are accurate at the time of publishing to the best of our knowledge. There may be small manufacturing variations of size, shade of colour and other specifications. If the item received has been deemed unsuitable because of a manufacturing variation or the variation is severe and may be deemed "wrong" please contact us. We will resolve any issue to the best of our abillity. All components should be fitted by an experienced fitter, LED-Essential cannot be held liable to damage caused by the component or too the component due to the wrong installation method by the fitter. If the item is deemed Wrong / Faulty / Damaged please contact us. Orders may be cancelled up untill the goods have been dispatched. If the goods have been dispatched they will need to be returned before a refund can be made. If you would like to exchange the items for another please contact us. Items already dispatched will need to be returned before a exchange can be made. A payment may need to be made for the exchanged product. The product will be dispatched as soon as the payment is made. If the items you received are wrong, damaged or faulty please contact us. We will aim to resolve the issue as efficiently as possible and ensure the customer is happy. For orders that are out of stock we will contact the customer immediately informing them of the delay and an estimated delivery date. The customer may cancel the order or swap for an alternative item. If an amount is owed by the customer the goods will be dispatched once it is paid. For custom orders there may be a slight delay of 1-3 working days dispatch time depending on the size of the order. For orders which may exceed this dispatch time we will contact the customer informing them of the delay. If you have any questions concerning our Terms & Conditions do not hesitate to contact us. |