Customer Services

My Bike Solutions Ltdis a genuine UK based registered business Registration No 7966849.

My Bike Solutions Ltdcomplies with all appropriate UK consumer protection legislation including the Sale of Goods Act, the Distance Selling Regulations and the Trade Descriptions Act.

We are committed to outstanding customer service and offer a 'No Quibble Money Back Guarantee'.

Our aim is to make your buying experience with My Bike Solutions Ltd, enjoyable, cost effective and efficient. If you have any comments or suggestions regarding our products and services, please feel free to contact us.

We will aim to answer your email within 2-4 hours in working days, but please allow a little longer due to other commitments. If we have not replied within 48 hours please re-email us, as occasionally emails get lost in the system.

If your query is of a technical nature, it may well be necessary for us to contact the manufacturer to provide an effective response, which may mean there is a slight delay in our reply. Please rest assured however that we shall answer your query as soon as we possible. Alternatively, you may wish to contact the manufacturer directly.

Payment Methods

We prefer PayPal as this is the most secure form of payment for both parties and highly recommended by eBay.

Delivery

We take great care packaging every item to ensure safe shipment to you. We charge a postage fee only to cover our costs of materials and labour. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible.

Restrictions and surcharges may be applicable for some services to destinations in the Highlands and Islands of Scotland, Isle of Wight, Isle of Man, Northern Ireland, Isles of Scilly, the Channel Islands and the Republic of Ireland. Please contact us for a quote before buying if you require delivery to these areas.

Please select the service you require during checkout - if it is urgent we suggest 1st Class or Our 24 hour courier service. Contact us if you require a Recorded or Guaranteed Special Delivery service.

Postage Services: Most of our items are available with 1st and 2nd Class Postage (subject to weight and value restrictions).

1st and 2nd Class Recorded, Special Delivery (Guaranteed Next Day - Monday to Friday) and Courier are also available.

Our Standard Delivery Option in the UK is 1nd Class which Royal Mail aim to deliver in 1 to 3 working days.

We aim to dispatch all items within 2-3 days (Monday to Friday).

If there is a delay with your delivery we will contact you within 48 hours to let you know (Mon-Fri)

Returns

At My Bike Solutions Ltd we understand that items can become faulty for time to time or that you may have purchased an item in error, and would like to return. Obviously we try our best to cater for any needs to ensure that your buying experience with us is a good one, and that you would continue to shop with us in the future or recommend us to a family member/friend.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept returns where the item has been unsealed

If an item is generally faulty we will happily replace the item once returned and post out as soon as possible for you, ensuring that you get the fully working item as soon as possible, minimising any inconvenience caused. Please contact us via email or phone first as sometimes problems can be sorted and also to help us to keep track of any returns.

If you no longer want a purchased item please return the item within 14 days of purchase, in the items original condition "as new" and packaging, for a refund in full minus the postage costs.

Feedback

At My Bike Solutions Ltd, your feedback is very important to us. Kindly leave 5 star rating feedback as it is very important for eBay business. If you have any problems please contact us first, to help us to resolve any problems/queries, before just leaving a negative feedback. We pride ourselves in our customer service and so will do everything we can to accommodate.