Flying Penguin Enterprises are pleased to offer Click & Collect on a wide selection of our products. Simply purchase the item on eBay and pay using PayPal and then pick up at the selected local branch. Items with this service available will be marked on the listing.

For Home Delivery, we use Interlink Express for the majority of our domestic parcel deliveries. Interlink Express is a global company with one of the most recognised and admired brands in the world.

About Interlink Express

Interlink Express is one of the UK's leading time critical services carriers and can satisfy all your distribution needs whether your consignments are for the UK or elsewhere in the world. Integrating our own extensive UK network with our unrivalled ground based service to Europe and Air Express service to the rest of the world, we are well placed to provide for all your distribution and logistics requirements.

Most orders are with you within 1-3 working days. We aim to dispatch all orders within 1 working day of receiving cleared funds (Monday to Friday). We occasionally list products which are special order items and therefore dispatch time will be slightly longer, if this is the case then we will contact you to advise of expected delivery date.

An express delivery option is available for an additional fee on selected items. If your order is placed before 2pm (Monday to Friday) and is in stock, items will be sent the same day and delivered within 2 working days (for some out of areas postcodes, deliveries might take slightly longer).

PLEASE NOTE: All deliveries are made by courier and will require a signature. You will be e-mailed with a despatch confirmation and , if you have provided a mobile phone number, an SMS message. You will then receive another message on the day of delivery confirming a 1-hour time slot for delivery. You will also have the option on either of these communications to rearrange delivery date or to advise the courier to leave with a neighbour. Please ensure someone over the age of 18 is present to sign for the item. Should the item be returned to us we will have to charge for re-delivery.

We run an automated ordering system so please ensure your correct shipping address is selected on the PayPal / eBay checkout as we can only send to the address that comes through. This is an eBay policy.

For orders cancelled after despatch you must follow our returns procedure. You are responsible for both the outgoing and return postage costs.

Postage Guide for Out Of Zones GB Exclusion List

Orders Delayed/Missing in Transit

We promise we'll do everything we can to ensure you receive your order within the time-frame specified. Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in mind the points below. All claims for missing items must be made within 28 days of the date of your order.

What do I do if I have not received my delivery?

Please call us or send a message via eBay messages and we'll get back to you quickly with a response and tracking information.

How much does delivery cost and how long will it take?

All of our listings have free delivery to UK mainland addresses (please see exclusion list for out of area zones) and use our standard 1-3 day delivery service. Please note that we do not dispatch orders on weekends.

What happens if I'm not at home to accept delivery?

If you are not available to sign for your delivery, the courier will send an e-mail to advise that delivery has been attempted. To rearrange delivery or arrange to collect the parcel, please follow the instructions on the e-mail.

What happens if I never pick up my Click & Collect order?

After 1 week we will have to cancel the order and issue a refund. The store will call you once the item is ready so please communicate to the store that you wish to cancel and they can action the refund and cancellation their end.

Flying Penguin Enterprises Ltd offer a 30 day returns policy on most items. Exceptions to this rule will be individually marked on the listing.

Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your delivery note in with your item(s), as this is the proof of purchase. Failure to do so will delay your refund.

Clearly mark your eBay user name on the outside of the package, and send to the following address:

Returns Department
Flying Penguin Enterprises Ltd
eBay Returns - REF (eBay user name)
Unit 6
Novers Hill Trading Estate
Bedminster
Bristol
BS3 5QY

The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department. Flying Penguin Enterprises will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible. Upon receipt, all products will be inspected and at our discretion, credit may be refused. Any damages must be reported to us within 24 hours for us to raise any claims with our courier. Any claims after 24 hours will be dismissed for a claim. We are fully compliant with the Distance Selling regulations. Certain products are treated specially for legal and/or health and safety reasons, It is important for your own and our couriers safety that they are followed. As well as the above procedures the below must also be adhered to.

Car Batteries

Batteries should be returned to the collection branch (with or without packaging) to be returned to our distribution centre free of charge.

All the products we sell would have a minimum of 12 months warranty (unless otherwise stated), in the very unlikely event that you have a problem with any product you have purchased from us, then please contact us via eBay messages.

Full details of our terms and conditions can be found here.

If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you must notify us in writing and/or by completing a warranty claim form (including a description of the fault) and return such Goods to us. Such Goods shall be returned to the manufacturer for review and testing. Based on the manufacturers' opinion and further subject to clause 14.5 and 14.6, we will repair, (or at our sole option) replace such Goods with the same or superior Goods, without charge or not provide any of the aforementioned. The manufacturer's opinion shall be final and binding and we shall have no further liability to you. If Goods become faulty after expiry of the Warranty, and you request that we replace or repair such Goods, then we shall charge our then standard list price for such repair or replacement. Your sole remedy in respect of a failure of the Goods to comply with the Warranty is as set out in the Warranty Conditions.

We will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty and you will if so requested in writing by us promptly return any Goods the subject of any claim and any packing materials securely packed and carriage paid to us for examination. We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions.

The above warranty is given by us subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods' manufacturers' instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.

Flying Penguin Enterprises will not arrange collection or pay postage costs for the product. All items for the warranty procedure must be sent back by the customer.