If you are not completely happy with our products, you can either return them for an exchange or request a refund. All the items need to be returned within 14 days of dispatch.
The goods should be returned to us in their original condition including any packaging. Please ensure that you get proof of postage (a certificate of posting is available free of charge from the Post Office) when returning products as we cannot be held any responsibility for products lost in transit.
For the parcel that arrives faulty or damaged, please inform us within 14 days of dispatch with a photo to show damage.
Please note that the costs for returning the item to us are non refundable, unless you are returning an item because of an error on our part or because it is damaged or defective.
In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
When exchanging the products, we will require the cost of postage and packaging. This does not affect your statutory rights.
