Delivery 

• Extra cost to some countries especially in South America and East Europe via EMS or other express couriersmaybe required.
• Delivery Time: Royal Mail : 7-10 days / PNL : 7-14 days / DPD : 3-5 days / DHL : 3-5 days
• After the payment has been fully recieved, please allow 3 working days for processing your order.
• Item will be shipped out from either HK or EU after payment is confirmed (Please refer to item location)
• The express courier is always punctual, but please note that that shipping time mentioned on our page is for reference only.
• We cannot be held responsible for late delivery due to circumstances such as traffic congestion, adverse weather, acts of god, customs inspections, etc.
• We will combine multiple items but we do not offer reduced shipping costs

Attention:

• We will try our best to assist you to minimize/avoid custom charge.
• Tax depend on luck and we are NOT responsible for any import duty. (Unless it is within EU)

Secured Payment

• We accept all majority credit cards (VISA, Mastercard, etc) & direct bank deposit via PAYPAL.
• Your phone number (For express) and any requirements such as Color Preference, Size, etc. must be stated in Paypal's customer note.
• According to Ebay Policy, we will only ship to the address listed in Paypal. Please update it before you pay. PO BOX / APO / FPO addresses are unacceptable.

Tax

• For listings that shipped from EU are TAX FREE in EU
• The transaction DOES NOT include any TAX / VAT / Import Duty / Penalty / Brokerage Fees / Handling Fees.
• Custom tax / import duties will be the sole responsibility of the buyer (If any).
• Any such charges are normally collected from the buyer by the freight company or when picked up by the buyer. Please do not consider these charges as being additional shipping charges.
• Please check your country's import regulations before making a purchase.
• We will do all that we can to help you legally minimize your VAT/Import Duty.
• If the package is returned due to the buyer's refusal to pay any import taxes required or unsuccessful delivery (For example, insufficient address information, no such receiver), we will charge you the return shipping cost plus a 5% handling fee

Focus on Customer

Citiwide offers a fast and friendly service. Customer satisfaction is very important to us and our feedback rating reflects this satisfaction. 

If you could not receive your item or have any questions, we welcome you to contact us. We strive to resolve any problems asap.

Enquiries: Please leave your message in eBay.

NB: Our company email address is not used for communication on eBay items. Therefore, you will not receive any response to any emails. You can quickly find answers in our FAQ section.

Terms

• Serious buyers only. 
• Please ask all the questions you need before hand as all items are AS IS and unless otherwise agreed, all sales are final.
• Please contact us if you could not receive your item or feel unsatisfied for your transaction. We will work with you to solve the case!