The Lighting Outlet is a lighting clearance store located in the Eastern Suburbs of Sydney. We  offer brand new, unused, quality products at clearance prices from some  of the best brands in Australia and worldwide. Our online store  showcases a huge range of lighting and fans to suit all projects,  available at extremely competitive prices. Please visit our Ebay store  for further listings, or visit our company website on thelightingoutlet com au  alternatively, please feel welcome to visit our retail store / warehouse for a consultation or to browse our entire product range.

The Lighting Outlet Sydney  aims for 100% customer satisfaction through both product quality and  customer service. Our friendly customer service  team will strive to assist you 7 days a week and return to your email  within 24 hours.

If at any time you  are unhappy with a service from our company, we would appreciate if you  could please contact us direct on 02 9666  3838. 

Monday to Friday, 9am to 5pm.

Please call if you wish to book a consultation outside of these hours.

Policies

Shipping  Information

The Lighting Outlet offers  FREE shipping on ALL Australian orders. We despatch on multiple courier  services Monday to Friday.

We will endeavour to  despatch all orders placed before 12pm EST that same day, with a  guarantee of no longer than 48hours. Orders placed on weekends / public  holidays will be processed on the next business day. Next day delivery  is offered in most Metropolitan areas, however delivery times will vary  depending on location. Please see  below:

Delivery  Times

NSW / ACT - 1-2 business  days
VIC / QLD - 2-3 business  days 
TAS / SA - 4-5 business  days
WA / NT - 6-10 business  days 

Please  allow an additional 1-2 business days on top of the above allocated  times for regional areas.

Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability for any late  delivery.

Pick Up  Available

If you wish to collect your  order from our warehouse, please contact us via phone / email to  organise a time. Our details are as  follows:

2/133 Beauchamp  Road, Matraville NSW  2036

Overnight Express Guaranteed Service  Available

If you have a  deadline to meet and want to ensure you receive your goods within 24  hours, we can offer an overnight guaranteed service that will  individually cater to your needs. Prices will vary depending on the size of your order and final destination, so please contact us for a  quotation.

Payment  Information

We accept payment via paypal, however cash and eftpos is available for  pick up orders. 

Price breaks for  bulk purchases are available - please contact us for your personalised  quotation.

Warranty  Information

Individual product  warranties will apply - please contact for specific warranty periods.  Warranty is valid within Australia  only. 

In the unlikely  event that your product becomes faulty within this warranty period, we  will happily service or replace this with a new item for you. If the  purchased product is no longer available, we will replace item with the  closest alternative to match. If no alternative is available, we will  issue you with a store credit to use on items of your choice within our  store. No refunds will be given for faulty  products.

Returns

Please choose your purchase carefully - all costs for product returns are to be at the  customers expense.

If product is no  longer required / change of mind occurs, you have a thirty (30) day time limit to return these goods to our warehouse. Any returns outside of  this time period will not be accepted.

Returns will not be accepted if product or packaging is damaged in any way. Products must be returned as originally  received.

Procedure

To complete your  return, please follow the following steps:

Contact our team on 02 9666 3838 or at  sales@thelightingoutlet.com.au to discuss your  return.

If accepted, our customer service team will provide you with a  GRA (Goods Return Authority) number which is allocated to your specific  return.

Place the item in it's original packaging and return to our  warehouse, with the proof of purchase and GRA number clearly noted  within your package. 

Credit / refund will not be processed until  goods have been inspected and deemed acceptable at our  warehouse.

ABN: 91 160 874 706