Ladies Claudia Ghizzani Strappy Fashion Heeled Casual Shoes Sandals Global

We only accept PayPal as payment method. Please note that we require immediate payment on all our items therefore you will be required to submit payment information at the time of placing your order.

At Soho Heels we always aim to provide customer service excellence and to ensure our customers are happy with their purchase.

Postage and packing (P&P) charges

We have three delivery options available:

Standard Delivery 3-5 days £2.99

2 Day Tracked Delivery £3.95

Special Delivery £19.99

Delivery Time

We'll do our best to get your order to you within three to five working days of you placing it. If we think we'll go over this time, we'll send you an email to let you know – please make sure we have your up-to-date email address for this reason. If you wish to receive the item quicker there is a special delivery option.

We want you to be happy with your order, but we understand that there may be reasons why you want to return items. As we offer the lowest possible prices we try to keep our costs down. We do have a free exchange service but only for items over £30. If you would like to exchange items that are lower than this price please order your item and we will give you a full refund of your item that you will be returning.

If you have changed your mind about a satisfactory product and return the items within 14 days of purchase, we will offer either a full refund of the item or exchange of goods. Goods must be unworn and unaltered.

Please Note: For hygiene purposes, toiletries, jewellery, underwear and swimwear may be returned for a refund ONLY IF faulty.

Our Returns Address is:

Soho Heels
Unit 7 Woodside Industrial Estate
Works Road
Letchworth Garden City
Hertfordshire
SG6 1LA

Please make sure you have the correct address on your parcel before you send it.

You need to return goods within 28 days of receipt to the address shown on your invoice. We will replace faulty or defective goods free of charge. If there is a fault with your item you MUST contact us on 01462 686 933 prior to sending your item back.

Returned goods should be unused and in their original packaging.

We will not refund any item returned that is in a poor state and not resalable.

We have a reasonably priced return label £3.50 a fraction of the cost of Royal Mail. If you wish to return your item for a refund please contact us and we shall send you one via your email address.