GESS, a global recognized brand, started in 1992 in Berlin,
always hold the faith of "Science and technology is the soul, quality is life!"
2002, provided health care for Germany football team in the world cup;
2006, had been the appointed health care supplier for Germany women Athletics till now.
Our beliefs: Quality is life! ".
We accept Paypal payment only
Payment should be completed within 4 (Four) days of auction closing. Or unpaid dispute will be filed for closing auction.
We will leave a positive feedback immediately after payment is received. We appreciate a positive feedback as much as you do.
If for some reason there is any issue with the purchase, please contact us prior to leaving feedback, and we will
be glad to work with you to have it resolved.
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We select the safest and most appropriate shipping method/carrier according to the product's dimensions, weight,
and the recipient`s address.
Please make sure your address is valid for UPS, Fedex, and USPS.
If you have any changes, pls inform us before 15:00PM PST in the same day.
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International Buyers – Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the
buyer’s responsibility.
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Orders placed on weekend will be shipped within the Handing Time
4 business days. |
USPS: 2-7 business days. |
UPS/FEDEX: 3-5 business days.
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We only ship to the Lower 48 states, and we do not ship to FPO, APO or PO Box addresses.
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All of our items come with a 60-day return policy. We ensure all our items are new and in excellent condition
prior to shipping. In the event that you receive the item that is not to the standards above, please contact us via e-Bay messages. All returns must be in new original condition as received and should be shipped with delivery confirmation
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2. Please note that all returns must be pre-approved by us. Unauthorized returns will not be accepted.
If you need to return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
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All NON-seller mistake returns for refund are subject to 20% re-stocking fee and buyer should
pay for the round-trip shipping fee. (E.g. you bought wrong model or wrong color).
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We ONLY accept the return for original package. Please make sure that item has NO man-made sabotage.
Used items will not be accepted for return.
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We reserve the right to refuse any returns for objective reasons.
If you have any questions or concerns about the product or the auction,
please contact our customer service via email on eBay my messages.
We will give you a response in 24 hours.
We maintain high standards of excellence and strive for 100% customer satisfaction!
Feedback is very important to us.
We request that you contact us immediately BEFORE you give us 
or 
feedback,
so that we can satisfactorily address your concerns.
Contact us Via Message if:
- You want to cancel an order
- All Refund concerns and questions
- Technical Questions
- If you need further assembly instructions for a product
- Any other unspecified questions or concerns.
Q: How do I pay for my purchase?
A: Factorydirectsale only accepts the payment method Paypal.
Q: When will the item be shipped out?
A: The item will be shipped within handing time once payment completed.
Q: Where do you ship from?
A: The item ships from United States.
Q: Where is my tracking number?
A: Please log on your account. Click ”my eBay”----->”My Summary”
or open your emailbox and find the shipping notification email.
Q: How do I return an item?
A: Factorydirectsale accepts return. Item must be returned within 60 days.
Refund will be given as money back. Please contact our customer service before you return an item.
Q:Can you ship to my country / PO Box / Hawaii / Alaska / Puerto Rico / APO?
A: we do not ship to FPO, APO or PO Box addresses.
