Power Games Kingdom have 100% Authenticity Guarantee on all of our products. Our Sales Team recognise products that may be copied, bootleg or counterfeit item, in order to maintain our guarantee. Our products are sourced only from reputable distributors in Australia, the UK and USA, with genuine retail packaging, Australian compatible and come with manufacturers warranties. 

• We only sell Genuine, licence and Original Video Products- No Fakes or Copies.
• Products listed are Brand New (mostly sealed) as you would get in retail store shelves.
• Products listed are Australian Compatible, for use in Australian (PAL) video game consoles or systems.

 

• We accept all major credit and debit cards via PayPal. For you security purpose, we do not hold any credit card details, as all transaction done through secure PayPal’s online payment gateway.
• We also accept bank deposit. Please contact us for direct deposit details once you have won the item. Please add EBay username for payment reference if using Bank Deposit payment option.
• All items to be paid within 7 days of purchase. If you encounter a problem making payment please contact us for assistance or arrange extension on payment. If we did not hear from you or have not received the payment within 7 days, we will open an Unpaid Item Dispute which may result in you receiving an Unpaid Item Strike from eBay.

• We dispatch all orders that are complete (and fully paid) by 4pm AET, Monday – Friday.
• We offer FREE DELIVERY within Australia on Games Purchase ONLY. Bundle and Accessories are excluding from combined shipping and Free Delivery Offer.
• To entitle the postage discount, please only click on pay now once you have purchased all the items you wish to have posted together. Should this function did not come through; please contact us for a revised invoice.
• We use Australia Post to handle the delivery for your order. Services used includes:



	Economical Regular Post	Free
	Super fast eParcel Express Post- Upon request, with additional charges of $6.00 at buyer’s expense	$6.00



• Australian Post provides the flexibility to deliver to almost any address within Australia.
• International Parcels are shipped via Australia Post International Regular; Registered post and express post can be used upon request at buyer’s expense. It may take up to 15 working days depending on the destination location.

• You feedback is important to us as eBay members may find it difficult to distinguish who they can trust for superior service. Thus knowing how previous customers have felt about dealing with a seller could give our valued customer confidence with our service provided.
• We appreciate your positive feedback with a five star service.
• Before leaving a neutral or negative feedback, we ask you email us with details of what you are not happy with and give us a chance to provide any possible solutions for you.

• We are committed to 100% customer satisfaction guarantee by offering our customer 14 days return policy.
• For change of Mind exchange, the game must be sealed and in perfect condition. We will charge a restocking and handling fee of $5.00 for regular size games.
• If the item was faulty, we will post a working replacement. In the case of replacement not available, we will fully reimburse our customer. Faulty items referred to defective products only, where, problem with incompatible hardware will not be accepted.
• All returned products will be thoroughly tested with compatible systems for defects.
• We do not refund any shipping costs unless is faulty item or there is an error (made by us) with your order.
• Please contact us before shipping back any item. We recommend you return via traceable shipment as you are responsible for the safe return of the items.

• We warmly welcome any feedback or enquiries via email through EBay messaging.
• We aim to answer all messages received within 24 hours.