Note: Please be sure to be present at the time of delivery if possible, UPS will not honor claims for lost packages if the tracking system shows "Delivered". We also offer signature service for $2.00, we highly recommend you to purchase this service if shipping address is an apartment or areas with visible traffic.

Your satisfaction is very important to us. If for any reason, you are not completely satisfied with your purchase, you may return it for up to 15 days from the original purchase date On very rare occasions, we do make mistakes on shipping item, when this happens, please contact us, we will make it right by issue you a full refund or reship the correct item

Please do not put any tape or labels directly onto the shoe box and throw the package if you want make a return

Return item must be in original, UNWORN condition with shoe box

Return Shipping Labels maybe requested provided that all postage costs will be deducted on the return refund, exclusions apply. Should it be an exchange, customer is responsible of paying postage costs both inbound and outbound prior to shipping out the exchange item.

Restocking fee (20%) might be apply for some return

Refund will be process once we receive the return package

Returns will not be accepted if the item exhibits any obvious signs of wear

If the item is returned to us for any reason (undeliverable / wrong address, recipient not available after 3 delivery attempts, and etc), we charge reshipping fee of $7.99 whether it is free shipping item

For International orders, redelivery shipping fee would be the same price as the original shipping fee

Dear Value Customer, Your positive feedbacks are extremely valuable to us. If you have any concerns about your order, please contact us through eBay message or e-mail to resolve any issues before leaving a negative feedback or opening a dispute. We will reply within 2 business days (public holidays not included).

Our online store is available to you 24 hours a day, 7 days a week
Orders are processed during business hours
Monday - Friday, from 9:00AM - 6:00PM PST
Saturday to Sunday : Closed
Emails will be reply within 24 hours, responses may be delayed during weekends and holidays
For urgent support please Call us at 1.877.722.2888