Exceptional Service & Support
We
are committed to providing you with the best customer service
possible. We have been in the selling business for many years and we
believe that the number one priority in any business is customer
satisfaction. We are a responsible and serious seller. You can verify
our Feedback. We will work with you from the moment you place your
order until you receive your purchase and are completely satisfied.
Please remember that we will work with you down to the smallest details.
So if you find any problems with your order, please write us or send an email. We will work with you to resolve any issues. If
for some reason you decide not to leave a positive feedback, please let
us know about your dissatisfaction before leaving your feedback.
Remember
that communication between CUSTOMER AND SELLER is very important.
Sometimes due to lack of communication many situations are created that
can easily be resolved with an honest and fluid communication. Also, if
for some reason you have any questions or concerns, please don't
hesitate in contacting us about the product that you are interested in
purchasing.
Now
we are proud to bring to our customers, professional video and
filmmakers as well as newcomers to the industry and even amateurs;
professional high quality equipment at extremely affordable prices.
Please read carefully before making your purchase:
We accept the following payment mode:
• PayPal payment.
• Payment should be completed within 5 Days after purchase.
•
To avoid shipping delays, please provide a street address with Phone
Number. Don't forget to include your phone number with your shipping
address and any special delivery specifications (optional). It is
important to know that a phone number included in the delivery
instructions helps for an easier and faster delivery.
•Orders received after 6:00pm Eastern time are considered received on the next business day.
• Shipping/handling charges are Non-Refundable.
• There is no provision for local pickup service.
•
Shipments are processed within 2 – 4 business days after receiving the
complete payment. Normally, it takes 7-15 business days for delivery.
• We provide tracking ID number after dispatching the shipment, so you may track the shipping status of your order.
• We ship via FedEx, DHL or Pex courier service worldwide.
• If the delivery is not received within 30 business days after payment, the buyer must contact us
• Items
with Free Shipping, will only receive Free Shipping within the
continental United States.Buyers of all items shipping outside the
Continental United States will be charged for the shipping costs. You
must contact us by sending a message prior to placing your purchase
order to know the shipping charge according to your country.
• Buyers from Brazil, Mexico and Chile must supply Tax ID numbers.
• We ship via Postal service to Russia, Belarus & Ukraine.
•
We CANNOT ship to PO Box Address, AP0/FPO addresses, China, India,
Nepal, Pakistan, Serbia, Turkmenistan & Uzbekistan destinations
• Buyers
are fully responsible for knowing their import regulations and Customs
duty / tax in their respective countries. This DOES NOT apply to
residents of the United States. We charge only product cost plus the
shipping cost!
• For all shipments of Brazil we will need company name. Customer should have company name to avoid return of shipment.
• We
send every shipment to Russia / Ukraine / Belarus via EMS (Postal
Service) and after the dispatch delivery time takes 25-30 business days
via EMS service, sometimes it takes 45 business days to deliver the
shipment.
• If you find any problems with your order, please write us. We will work with you to resolve any issues.
• Buyers
are obligated to complete the transactions they enter in to. If a buyer
does not complete the transaction a non paying strike will occur.
• Do not hesitate to write us with with any questions or concerns you may have. We are locatedin Miami Florida USA and we are open 9AM - 6PM.
• Remember, we are committed to give you the best customer service that you deserve.