At UK Saunas we offer a range of infrared home saunas direct from our own factory using the highest quality materials and the most up to date manufacturing techniques. We have a policy of constant development and research keeping pace with advances in the industry. Our aim is 100% customer satisfaction and to achieve this, your feedback is highly appreciated. Please feel to contact us if you have any queries about infrared saunas or any other general enquiries, our team are always happy to assist.

We deliver your order right away. We will normally send your order to you in 3 business days. International orders are generally received in under 14 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. Goods are shipped using the TPN Network 3 day palletised service or one of our vehicles, you will be informed of our intended shipping date or if you have any special requests please enter at the time of ordering.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.