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SHIPPING RETURNS PAYMENT

FREE SHIPPING FOR AUSTRALIA ON ORDERS OF $50 OR MORE*

 

We know you're excited to get your jewels, therefore we process orders daily

- Monday through Friday - with the exception of holidays.

We are starting to ship our jewels worldwide! At this time, we are excited to offer an affordable flat rate of $15 AUD to anywhere in the world. Please click here for important details and policies about international shipping and returns. ?

 

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SHIPPING AND PROCESSING TIME 

We process orders daily within 24 hours-- Monday through Friday -- with the exception of holidays & sale period. During sales and promotional periods, your order will be processed and dispatched within 2 business days.

STANDARD POSTAGE 

Free Shipping for Australia orders of $50 AUD or more. For any other order, we offer an affordable flat rate of $5 AUD. Please see table below outlining Australia Post’s estimated delivery times for major cities. Delivery time starts after your order has been dispatched from our warehouse. The delivery time estimates do not include handling time.

EXPRESS POSTAGE – Flat Rate $15.00 AUD 

Orders will arrive within 1-4 business days from the time of posting depending on your location. Express deliveries will be processed the same day provided we receive the order before 1pm and will be delivered the next day if it's within the Australian Post's Express Post Network. 

 



CHANGE YOUR MIND?

We love our range at Totally Jewel and we are sure you will too.  If you are not Totally Thrilled with your new purchases we will refund the price paid for products within 14 days of purchase. 

 * Unfortunately we are unable to exchange earrings except clip on earrings if you change your mind due to hygiene reasons.

 

FEW THINGS TO REMEMBER WHEN RETURNING MERCHANDISE:

Step 1: Please contact us via askus@totallyjewel.com.au with the title : Return Request

Step 2: Send your item(s) to the address mentioned below.

*Please note we do not cover the shipping cost of returning the item(s) to us.

Step 3: Make sure the items are in its original purchase condition with tag still attached and in original packaging. Merchandise purchased as a set or multi-item pack is required to be returned as a whole set. 

Step 4: Once we receive your returned item(s), we'll process it within 5 business days.

Step 5: Nothing else! Please sit back and relax.

SALES ITEMS

Items purchased on sale are FINAL SALE only.

We Accept all Major Credit Card and Paypal 

ABOUT OUR COMPANY

A fun & Chic emerging fashion Jewellery company based in Sydney, focused on quality on-trend fashion jewellery at an affordable price point. At TOTALLYJEWEL We aim to balance quality and price point, delivering affordable quality fashion jewellery pieces.